Stephanie M Bannister

Reduced company losses by promptly identifying and investigating suspicious transactions .Enhanced fraud detection rates by implementing advanced data analysis techniques and tools. Supported the development of a company-wide fraud risk assessment framework, enabling proactive identification and mitigation of emerging threats. Streamlined the fraud detection process with continuous improvement of policies and procedures.

Built strong relationships with clients through exceptional communication and personalized service. Organized trips for individual, family and business travelers. Worked closely with clients to understand unique needs and meet specific travel desires. Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.

Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase. Used consultative sales techniques to understand customer needs and recommend relevant products and services for In home Internet, Cable Tv and home phone. Provided sales and customer service assistance in a call center environment. Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt. Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement. Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization. Increased recovery rates by conducting thorough investigations into debtor circumstances and tailoring collection approaches accordingly.