STEPHANIE M. PARHAM
Hampton,VA
Summary
Energetic professional experienced in handling a wide range of Administrative and Executive support related tasks and able to work independently with little or no supervision. Well organized, flexible and enjoy the administrative challenges of supporting an office of diverse people. Highly motivated, career driven and effective leader with years of experience in inventory, purchasing and budget cost analysis. Effective and motivating team leader and member with attention to resource management. Excellent communication and interpersonal skills. Ability to excel in time driven situations/challenges. Looking to obtain a dynamic position with the company in areas of design supply chain, project management and/or business operations. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Supervisor, Lead
Advanced ENT & Allergy
04.2016 - Current
- Manage lab department to include organizing/scheduling meetings and appointments
- Partner with HR during hiring process and maintain office policies/regulation standards to guide operation of office, while making necessary changes along way
- Ensure department runs efficiently and effectively by carrying out planning and execution of equipment procurement, layouts and office systems
- Allocate tasks and assignments to subordinates and monitor their performance and assist with any assistance may need to perform such tasks
- Assist with allergy testing and allergy injections, mixing serum, and provide patient education
- Tracking and ordering/maintenance department equipment, including, but not limited to needles, bio-hazard containers, and serum and department supplies for staff
- Maintain budgeting by preparing expense reports and submitting monthly payments for billing.
- Directed and supervised team of 7 engaged in Software development.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Designed strategic plan for component development practices to support future projects.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Maintained compliance with company policies, objectives, and communication goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Conducted routine inspections to check quality and compliance with established specifications.
- Developed and implemented customer service policies to enhance satisfaction.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Achieved results by working with staff to meet established targets.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Allergy Technician
Hampton Roads Otolaryngology Associates, PLLC
08.2006 - 04.2016
- Performed allergy testing while reacting calmly and effectively during emergency situations
- Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing injections, medications and diagnostic procedures
- Mixed over 60 vials of serum to perform allergy testing.
- Utilized medical software to document and track patient progress.
- Evaluated patient histories and medical records for accuracy and completeness.
- Administered medications and treatments according to physician orders for 70 plus patients on daily basis.
- Cleaned and sterilized instruments, equipment and surfaces.
- Instructed patients in at-home care and continued treatments.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Maintained accurate patient charts and medical records.
- Triaged patients in office or by phone to assess severity of conditions.
- Educated patients and caregivers on proper ways to use breathing apparatuses at home.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Monitored patient vital signs, lab results and other indicators of health.
- Performed diagnostic tests and reported results to healthcare providers.
Mail Processing Clerk
United States Postal Service, Hampton Roads
04.2006 - 08.2006
- Worked various shifts that required bending and lifting over 60 pounds
- Monitored speed and work in different climates while working with machinery (for processing the mail) as well as delivering express mail.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Proved successful working within tight deadlines and a fast-paced environment.
- Coordinated mail delivery, pick-up and tracking for smooth dispatch operations.
- Checked parcels were securely sealed to eliminate losses.
- Processed and organized incoming mail for distribution to appropriate departments.
- Distributed mail on foot to residences and businesses, delivering to approximately 20 plus customers per shift.
- Used automated mail processing equipment to sort and collate mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
Education
Some College (No Degree) - operations and project Management, Project Management
Southern New Hampshire University
Manchester, NHDiploma - Medical Assistant
Medical Careers Institute
Newport News, VA08.2002
High School Diploma -
Bethel High School
Hampton, VA06.2001
Skills
- SPECIAL TRAINING
- Standard Precautions
- OSHA Regulations
- Cleaning blood/body fluid spills
- Risk Management
- HIB and HBV Modes to transmission
- Care and use of personal equipment
- Disposing of sharps and regulating infectious waste
- Basic Life Saving skills (BLS)
- Operating Systems:
- Windows 2000, Windows XP, Windows 7 Pro, Athena Health EMR, and Rosch Software: Microsoft Office 2000/XP/2003/2007/2013 (ie, Excel, Project 13, PowerPoint, Word, Outlook), Adobe
- Timelines and Milestones
- Production and Processing
- Assessments and Qualifications
Certification
- Certified Register Medical Assistant, National Association Health Professionals - 12/15/2023
Timeline
Supervisor, Lead
Advanced ENT & Allergy
04.2016 - Current
Allergy Technician
Hampton Roads Otolaryngology Associates, PLLC
08.2006 - 04.2016
Mail Processing Clerk
United States Postal Service, Hampton Roads
04.2006 - 08.2006
Some College (No Degree) - operations and project Management, Project Management
Southern New Hampshire University
Diploma - Medical Assistant
Medical Careers Institute
High School Diploma -
Bethel High School
- Certified Register Medical Assistant, National Association Health Professionals - 12/15/2023
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