STEPHANIE M. SCRIBER
Miami
Summary
Finance professional with strong analytical skills and results-driven mindset. Proficient in financial modeling, data analysis, and forecasting. Reliable team collaborator, adaptable to changing needs, and consistently focused on achieving organizational goals. Skilled in leveraging financial insights to drive strategic decision-making and enhance performance.
Overview
21
21
years of professional experience
Work History
Finance Analyst
Jewelers Mutual Insurance Company
Miami, FL
11.2024 - Current
- Manage a portfolio of 6,000+ accounts and $8M+ in receivables, optimizing collections, billing processes, account reconciliation, and timely resolution of outstanding balances.
- Analyze account activity and financial data to identify billing discrepancies, payment variances, and process exceptions, supporting corrective actions and operational improvements.
- Collaborated with accounting, underwriting, customer service, and agency stakeholders to resolve complex billing issues, enhancing account accuracy.
- Prepared and maintained financial reports, invoices, statements, and premium finance documentation, ensuring audit readiness.
- Communicate account status, payment arrangements, and billing resolutions to customers and internal stakeholders with a focus on professionalism and customer experience.
- Utilized Excel, Outlook, SharePoint, and internal systems to monitor account performance and support compliance, streamlining financial workflows.
Customer Service Supervisor
Air and Ground Aviation Inc
Dania Beach, FL
05.2024 - 08.2024
- Managed customer inquiries through multiple channels, delivering timely updates and effectively resolving issues to enhance customer satisfaction.
- Managed customer inquiries across multiple channels, providing timely updates and resolving issues to improve customer satisfaction.
- Identified and executed process improvement initiatives, resulting in increased customer satisfaction and operational effectiveness.
- Cultivated relationships with key customers and vendors, proactively addressing needs to strengthen partnerships.
- Collaborated cross-functionally to optimize order fulfillment processes, driving operational efficiency and productivity.
- Executed process improvement initiatives that enhanced customer satisfaction and operational effectiveness.
- Developed and implemented organized filing systems with Microsoft Teams to ensure precise documentation management.
- Supported the finance department by managing payment processing and maintaining accurate financial records.
- Supervised daily customer service operations, ensuring compliance with company policies and procedures.
Contract Specialist
TTM Technologies
Syracuse, NY
07.2023 - 03.2024
- Functioned as the primary contact for customers and promoted interdepartmental collaboration.
- Prepared proposals in line with RFP requirements, ensuring compliance with government specifications.
- Coordinated correspondence and negotiations throughout contract lifecycle, partnering with program management to ensure alignment.
- Managed correspondence and negotiations throughout the contract lifecycle, partnering with program management.
- Reviewed and processed contract awards, monitored progress, and resolved issues to maintain customer satisfaction.
- Reviewed and processed contract awards, monitored progress, and addressed issues to uphold customer satisfaction.
- Oversaw record-keeping accuracy and leveraged expertise in TCPD proposals and FAR compliance to facilitate export licensing.
- Analyzed contract terms for risk management and compliance with company policies.
Billing & Collections Specialist
Protective Life Corporation
Syracuse, NY
10.2014 - 07.2023
- Administered billing inquiries and collections processes, guaranteeing timely invoicing and strict compliance with GAAP and applicable life insurance state regulations.
- Educated customers on product offerings while maintaining accurate records in CRM software for effective auditing.
- Delivered exceptional client support by addressing, processing policy updates, and resolving issues promptly.
- Addressed customer inquiries promptly and processed payments while efficiently managing a high volume of transactions, including lockbox payments and ACH/EFT returns, ensuring same day processing to align with stock market fluctuations.
- Reviewed beneficiary changes and provided service for MONY and MLOA life insurance and annuity products, implementing policy changes to enhance customer satisfaction.
- Collaborated with contract holders and agents to illustrate in-force policies and create new contracts for matured policies.
- Trained overseas contractors on accounting, death claims and service requests.
- Analyzed accounts receivable data to identify trends and discrepancies.
Customer Relations Representative & Warranty Administrator
Carrier Corporation
Syracuse, NY
07.2009 - 02.2014
- Answered incoming calls for high volume call center, with an average of 100 calls a day, for multiple lines of business.
- Escalated customer issues to appropriate parties, provided product literature, identified dealers for installation or repair of units, and verified warranty status.
- Dispatching service to dealers for Carrier PTAC units under warranty, ordering parts and quoting pricing on parts to dealers, and handling or escalating customer issues.
- Providing information and estimates to employees regarding the Employee Rebate Program. Adding employees to the database, pricing units and contacting employees for required information.
- Assisted in deconstructing current processes to enhance system efficiency and effectiveness, created standard work practices, and facilitated training of new hires.
- Created, reviewed, and processed bulletin claims for Bristol Program and secondary heat exchanger class action, ensuring compliance and accuracy.
Administrative Specialist
Syracuse University
Syracuse, NY
01.2006 - 01.2008
- Organized and maintained administrative files for state and federal audits, ensuring compliance and accuracy in documentation; developed and populated student databases to streamline student record management.
- Reconciled interdepartmental orders, purchase requisitions, and employee expense vouchers to the General Ledger, and prepared credit card expense reconciliations for procurement and travel expenses to ensure financial accuracy.
- Managed administrative operations, ensuring compliance with university policies and procedures.
- Streamlined communication processes between departments, enhancing collaboration and efficiency.
- Developed training materials for new staff, facilitating smooth onboarding and knowledge transfer.
Education
Onondaga Community College
Syracuse, NYSkills
- Proficient with Windows, Microsoft Office, Adobe Suites and Quantum software
- Experienced with insurance software, such as AMS360 Vertafore, CyberLife DXC, Life-Comm, NextGen, NexSure Dyad, and Wealth Management Accelerator
- Skilled in customer relationship management (CRM) tools, including SAP, Dynamics CRM, Right Answers, AWD, Siebel, Procom, AMT, and Service Bench)
Timeline
Finance Analyst
Jewelers Mutual Insurance Company
11.2024 - Current
Customer Service Supervisor
Air and Ground Aviation Inc
05.2024 - 08.2024
Contract Specialist
TTM Technologies
07.2023 - 03.2024
Billing & Collections Specialist
Protective Life Corporation
10.2014 - 07.2023
Customer Relations Representative & Warranty Administrator
Carrier Corporation
07.2009 - 02.2014
Administrative Specialist
Syracuse University
01.2006 - 01.2008
Onondaga Community College