Stephanie Mae Salecina
Las Vegas,NV
Summary
Dynamic and motivated individual with professional experience in customer service, sales and leadership. Skilled in building customer relationships and understanding customer needs. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Bancassurance Account Manager
Sun Life Grepa Financial Incorporated
Manila, Philippines
02.2019 - 07.2026
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Coordinated with cross-functional teams to deliver tailored financial solutions for diverse client needs.
- Analyzed market trends and client feedback to identify opportunities for service improvement.
- Mentored junior team members, fostering a culture of collaboration and continuous learning within the team.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Achieved recognition for outstanding client service, contributing to the team's reputation for excellence.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
VIP Host
Solaire Resort & Casino
Manila, Philippines
08.2018 - 01.2019
- Cultivated strong relationships with VIP guests to enhance guest satisfaction and loyalty.
- Monitored guest preferences and feedback to personalize experiences and improve services.
- Managed high-pressure situations while maintaining a professional demeanor, ensuring seamless event execution.
- Adapted quickly to changing circumstances during events, implementing contingency plans as needed without compromising guest experiences.
Education
Bachelor of Arts - Communications
Far Eastern University
Manila, Philippines06-2018
Skills
- Client relationship management
- Account management
- Team collaboration
- Market analysis
- Client management
- Goals and performance
- Teamwork and collaboration
Accomplishments
President's Awardee, Annual Sales Performance (2023)
President's Awardee, Annual Sales Performance (2024)
President's Awardee, Annual Sales Performance (2025)
Elite Millionaire's Club Qualifier (2019 , 2022-2025)
Travel Incentive Qualifier , Melbourne , Australia (2023)
Travel Incentive Qualifier , Dubai , UAE (2024)
Travel Incentive Qualifier , Florida , USA (2025)
Timeline
Bancassurance Account Manager
Sun Life Grepa Financial Incorporated
02.2019 - 07.2026
VIP Host
Solaire Resort & Casino
08.2018 - 01.2019
Bachelor of Arts - Communications
Far Eastern University