Stephanie M Williams
Livonia,MI
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Experienced event coordination specialist with a demonstrated history of effectively planning, organizing, and executing successful events. Proficient in managing vendors, overseeing budgets, and handling logistics to ensure seamless operations. Recognized for a strong commitment to team collaboration and a track record of delivering tangible results. Known for adaptability and reliability in high-pressure and dynamic environments, consistently meeting objectives and surpassing expectations.
Overview
20
20
years of professional experience
Work History
Event & Sales Manager
Pelister Park Venue
01.2023 - Current
- Gathering information about the client’s objectives, budget, and preferences
- Providing advice about food and bar menus, decor, and entertainment
- Creating schedules of all activities for staff to follow during events
- Communicating with all vendors and suppliers before, during, and after the event
- Handling problems that arise to help the event go off smoothly
- Overseeing servers, cleaning crews, and other workers who will set up for, work during, or clean up after the event
- Ensuring that events comply with insurance, health, and safety standards
- Payroll and staffing
- Transition General Manager
- Created sales reports from Toast and CRS systems
- Mentored junior team members on best practices in event sales management, fostering a culture of continuous growth and development within the team.
Event Coordinator & Design
Carpe Diem Events
05.2005 - Current
- Company Overview: Self-Employed
- Prepare and implement budgets, set deadlines, create concepts, and identify the objectives of the event
- Selecting and negotiating with vendors and monitoring their activities to ensure quality control
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Resolving problems and guest inquiries before and during the event
- Approving all activities for the event
- Preparing reports and making a presentation to management after the event for social and corporate events
- Coordinated schedules and timelines for events averaging 15 a year.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
Lead CSR
T.J.Maxx
10.2023 - 03.2024
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Organized regular team meetings to discuss challenges faced within the department and brainstorm solutions for continuous improvement initiatives.
- Contributed to the creation of promotional campaigns that increased brand awareness and attracted new customers.
Lead CSR
David’s Bridal
02.2022 - 03.2023
- Proactively address customer concerns with confidence
- Know when to escalate and partner with leadership team
- Promote all alteration services and personalization options
- Maintain all store standards to support a flawless shopping experience
- Support the sales floor by performing elements as a floor manager role when directed
- Respond promptly to all customer questions providing product and service information
- Build long-term relationships to meet and exceed customer satisfaction and loyalty
- Ensure accurate cash handling procedures, returns, and exchanges are completed per policy and procedure averaging over 100 transactions a day
- Maintain knowledge of ways to improve sales and service
Sr. Account Manager
Success Mortgage Partners
04.2021 - 11.2021
- Reviewed all loan submissions to ensure guidelines are met
- Prepared loan files per company guidelines for closing
- Communicated with AE and brokers to obtain required documentation
- Worked closely with other departments to ensure all turn times are met
- Managed problem issues with files and discussed with AE and brokers how to resolve them
- Trained Junior Processor
- Completed orderouts for appraisals and titles and worked with them on getting proper documentation
- Managed approximately 30 incoming calls and emails from clients, vendors, and departments.
Verification Specialist Team Lead
Success Mortgage Partners
03.2020 - 04.2021
- Day-to-day job duties entail diligently analyzing loan applications during the UW process to successfully verify a borrower’s employment status
- Maintain Quality standards of 97% accuracy in processing and production of 60 plus applications a day
- Develop time management tools for the entire department and complete training
- Created training modules and guidelines for the department and company
- Assisted with creating COVID risk guidelines for employers to complete
- Mentor and guide team for other positions within the company
- Review calls, call logs, and VOEs for accuracy and quality
Quality Assurance
Loan Craft
08.2016 - 11.2018
- Collect and analyze production samples to evaluate the quality
- Analyze quality control test results and provide feedback and interpretation to production management or staff
- Compile, sort, and verify the accuracy of data before it is entered
- Read source documents such as canceled checks, sales contracts, and tax returns (personal and business), and enter data in specific data fields
- Review completed reports before approving and sending to clients
- Managed a team of 10 team members
- Managed inbound calls from the inbound call system and direct lines, emails, and faxes for a team of 10
SAFE Act Specialist II
Citibank
06.2012 - 08.2016
- Manage pipeline of 100+ loans and maintain SAFE Act registration requirements
- Managed Direct to Consumer HELOC pipeline of 200+ active loans and applications
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Knowledge of mortgage regulations and Fannie Mae/Freddie Mac mortgage guidelines
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
Leasing Consultant
Singh Management
02.2010 - 06.2012
- Greets prospective clients, qualifies, determines needs and preferences and professionally presents community and specific apartments when communicating features and benefits
- Maintains a Leasing Portfolio that includes community-specific information complete with brochures and information on all major competition and locations of area/market amenities
- Increased tenant satisfaction by promptly addressing concerns and resolving issues
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services
- Averaged 10 leads per day from website, social media, and sales leads
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants promptly
- Averaged 7 leads and tours to signed leases a month
Customer Experience/ Sales Coach
PNC Bank
10.2009 - 02.2010
- Resolve customer complaints regarding sales and service
- Direct and coordinate activities involving checking, savings, and other banking needs
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
- Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans.
- Completed approximately 20 cold calls and followed up on 10 warm calls a day
Education
High School Diploma -
06.2001
Skills
- Customer engagement
- CRM management
- Project management
- Vendor coordination
- Budget management
- Post-event analysis
- ROI strategies
- Scheduling
- Time management
- Problem-solving
- Operations oversight
- Multitasking and organization
Accomplishments
- Supervised a team of 25 staff members.
- Resolved product issues through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Planned over 10 events in 2022, 2023 &2024.
- Hosted & Produced Events & Bridal Show over 6 years.
- Built strong relationships with vendors such as florists, photographers, videographers, musicians, and officiants to take the hassle out of wedding planning.
- Training - Designed and executed a one-month training program for the company sales team, increasing employee productivity and product knowledge.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash and credit card transactions, balancing cash draw at the end of shift with a 100% accuracy rate.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Lead CSR - T.J.Maxx
10.2023 - 03.2024
Event & Sales Manager - Pelister Park Venue
01.2023 - Current
Lead CSR - David’s Bridal
02.2022 - 03.2023
Sr. Account Manager - Success Mortgage Partners
04.2021 - 11.2021
Verification Specialist Team Lead - Success Mortgage Partners
03.2020 - 04.2021
Quality Assurance - Loan Craft
08.2016 - 11.2018
SAFE Act Specialist II - Citibank
06.2012 - 08.2016
Leasing Consultant - Singh Management
02.2010 - 06.2012
Customer Experience/ Sales Coach - PNC Bank
10.2009 - 02.2010
Event Coordinator & Design - Carpe Diem Events
05.2005 - Current
Communication & Media Arts - High School Diploma,
Similar Profiles
Go MitsudaGo Mitsuda
Bar and Restaurant Manager at Four Sides Bar And Kitchen/ Hyde Park Venue Co 2Bar and Restaurant Manager at Four Sides Bar And Kitchen/ Hyde Park Venue Co 2
ROBERT BOUEYROBERT BOUEY
Maintenance Technician at Venue At Winter ParkMaintenance Technician at Venue At Winter Park
Kennedy JonesKennedy Jones
Event Cleaner at The Hive VenueEvent Cleaner at The Hive Venue