Summary
Overview
Work History
Education
Skills
Summaryofqualifications
Integrativeandlifelonglearningskills - Abilities
Communication Skills
Certification
Volunteer Work
Timeline
Generic

Stephanie Turner

Psychology
Saint Joseph,Missouri

Summary

Tireless, well-organized Customer Advocate determined to resolve customer concerns to complete satisfaction. Balances company requirements against customer needs. Highly professional and courteous in all interactions.

Overview

16
16
years of professional experience
3
3
Certifications

Work History

Community Connection Assistant YWCA/Customer Advocate

Missouri Western State University
02.2024 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Implemented a proactive approach in anticipating potential problems, preventing escalations and negative feedback from customers.
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
  • Listened to customers in actively to assess issues and provide accurate information.

Financial Aid Office Assistant

Missouri Western State University
06.2022 - Current
  • Enhanced student satisfaction with timely and accurate responses to financial aid inquiries.
  • Maintained strict confidentiality, protecting sensitive student data and adhering to privacy regulations.
  • Reduced errors in data entry through diligent review of records, leading to increased application processing efficiency.
  • Assisted families in understanding available loan options, empowering them to make better-informed decisions about borrowing.
  • Provided excellent customer service by promptly addressing phone calls and email inquiries from students and parents regarding their financial aid status.

Freelance Makeup Artist

Self-Employed
02.2017 - Current
  • Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
  • Sanitized makeup tools to avoid spread of infection.
  • Conducted consultations to understand client's desired look.
  • Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
  • Applied makeup in accordance with clothing style.

Administrative Assistant

All American Truck and Trailer Repair
06.2008 - 01.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Education

Bachelor of Science - Psychology

Missouri Western State University
Saint Joseph, Missouri
05.2025

Skills

    Customer services

    Data entry skills

    Complaint Handling

    Data Entry

    Conflict Resolution

    Service-oriented mindset

    Multi-line phone system

    Active Learning

    Teamwork and Collaboration

    Computer Skills

    Customer Service

    Problem-Solving

Summaryofqualifications

MS Word, MS Office, MS PowerPoint, MS Access, MS Excel, MS Publisher, Adobe Photoshop Basic, Adobe InDesign Basic, MS Outlook, Print Shop, 90 words per minute

Integrativeandlifelonglearningskills - Abilities

  • Quickly learn new skills
  • Integrate different skills
  • Growth mindset
  • Adaptability
  • Problem-solving proficiency

Communication Skills

Strong listening, written, verbal, virtual communication, Researched and wrote additional scholarly papers for various undergraduate classes, Responsible and dependable leader, Motivated and flexible, Patient and empathetic

Certification

Orientation and Leadership Training Certification

Volunteer Work

40 hours of volunteer work


  • Second Harvest Nov 2023 ·

We had an assembly line with someone putting the box on the line, then somebody putting three natural grocers bags into the box and one sheet of paper describing the contents. The next person was instructed to put one cereal box in each bag, the next 3 canned goods, the next, box pasta or 3 small ramen packages. I put in either 1 pasta sauce, jelly, peanut butter, or pasta in each of the three bags, the next person did canned fruits and the last person put the boxes on the pallet. We did that from 1 pm to 3 pm and ended up doing 300 family packs!


  • Walk for the Homeless Nov 2023

MWSU Social Work club hosts this annual event in downtown St. Joseph. Volunteers are welcome to help set up, tear down or assist during the event at 6th and Messanie street..


  • YWCA Nov 2023

Today MWSU was able to follow through with the room that was previously cleaned out at YWCA Bliss Manor last month by adding a fresh coat of paint! Lots of love goes into supporting these survivors and we left a little Griffon ❤️ behind as well today!


  • Shelter Volunteer YWCA Nov 2023

I helped organize volunteer papers and made sure the paperwork was signed by the volunteers and that the volunteers also signed the sign-in and out sheet. On a different occasion, the YWCA has a retail store for women needing assistance can shop for themselves and their kids and I helped the leader of the organization sort donated clothes by size as well as hang and tag the clothing.


  • Children's Christmas Workshop volunteer at139th Airman and Family Readiness Board Dec 2023

I volunteered for 5.5 hours by setting up and tearing down the stage where Santa sat. Christmas trees, big wooden ornament decorations, big candy canes on the poles, helping direct the parents to boys' and girls' toys, handing out stickers, and taking everything back to storage.


  • Christmas Around the Square Volunteer at Savannah Chamber of Commerce Andrew County Dec 2023

I helped Raegan by carrying three solid tables across the square from Cara Mia over to the children's craft area because the sugar cookies were arriving and there was no place to decorate cookies. We moved the tables down to make the extras fit and then the sugar cookie sponsors showed up as the parents and children came in I told them that the cookies were free to decorate, the crafts were in the back and they were 1 ticket.


  • Tour Escort Glore Psychiatric Museum Saint Joseph Dec 2023

I walked around with the group that was from UMKC on their tour around the Glore Psychiatric Museum grounds.


  • Adopt-A-Family Christmas Program Volunteer Dec 2023

I walked families through the gift room to pick out 1 large present and 2 small presents per family member and each family member also got 5 stocking stuffers.



Timeline

MOCADSV Victim Advocate

06-2024

Community Connection Assistant YWCA/Customer Advocate

Missouri Western State University
02.2024 - Current

Orientation and Leadership Training Certification

08-2023

Foundations of Leadership Certificate

08-2023

Financial Aid Office Assistant

Missouri Western State University
06.2022 - Current

Freelance Makeup Artist

Self-Employed
02.2017 - Current

Administrative Assistant

All American Truck and Trailer Repair
06.2008 - 01.2016

Bachelor of Science - Psychology

Missouri Western State University
Stephanie TurnerPsychology