Spreadsheet
Stephanie Michelle Oatis
Volunteer Coordinator
San Antonio,TX
Summary
Professional with background in community engagement and relationship building. Adept at organizing events, managing volunteer programs, and developing outreach strategies. Known for strong collaboration with teams and adaptability to changing needs. Skilled in communication, public speaking, and project management. Reliable and results-driven, always striving to achieve impactful outcomes.
Overview
18
18
years of professional experience
Work History
Volunteer Coordinator
Catholic Charities Archdiocese of San Antonio
San Antonio, Texas
01.2015 - Current
- Recruited, interviewed and hired volunteers to fill positions in Food Distributions, Honor Guard (Veterans) and Humanitarian Aid.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Tracked volunteer applications and conducted background checks to facilitate participation in Give pulse volunteering programs.
- Oversaw training and mentoring of up to 30 new team members each quarter
Sales Associate
Army & Air Force Exchange Services, AAFES
San Antonio, TX
06.2014 - 11.2014
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Handled 15 calls per day to address customer inquiries and concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Implemented feedback from customer surveys to enhance shopping experience.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
Administrative Assistant
Career Point College
01.2010 - 10.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Input data into spreadsheets and databases.
Program Support Assistant
Skyline Ultd Inc./Audie L. Murphy Hospital
05.2008 - 08.2009
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Supported compliance efforts by maintaining up-to-date knowledge of relevant regulations and policies.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Provided exceptional customer service when responding to inquiries from internal/external stakeholders regarding the program''s offerings or policies.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Provided general program information and assistance.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed information flow on behalf of program supervisors using digital organizational systems.
- Contributed to the creation of marketing materials promoting the program''s achievements, increasing visibility among key stakeholders.
- Collaborated with cross-functional teams to address program challenges, fostering a culture of teamwork and problem solving.
Redaction Project Associate
Goodwill Industries of San Antonio
08.2007 - 10.2007
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Harrison Central High School
Gulfport, MSVocational Trade School - Administrative Assistant
Career Point College
San Antonio, TXSkills
- Public Speaking
- Relationship building
- Volunteer recruitment
- Volunteer screening
- Event planning
- Budget administration
- Networking
- Microsoft office
- Recruiting and training
- Database management
- Program leadership
- Population needs assessment
Certification
- CHW-Community Health Worker, State of Texas Human Health Services - (In Progress) Renewal Certification
Microsoft Office Specialist (MOS) - Microsoft.
- CPR/AED Certification
Awarded: Outstanding Leadership award 12/2022
Additional Information
Mental Health peer to peer specialist- Certificate-2021
Texas Empowerment initiative (Advancement) Certificate (Advocacy) for the disable people of Texas Healthcare-2021
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Accomplishments
- Supervised 300 volunteers and coordinated placement based on department needs and volunteers skills.
- Collaborated with team of 10 in the development of Silver Pony Express as pen-pal for seniors helping seniors.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved incident reports which led to 2% outcome.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- National Alliance on Mental Illness
Software
Database
Social Media
Zoom
Microsoft Teams
Skype
MS Outlook
Microsoft Edge
Languages
English
Professional Working
Interests
My best hobby is meditating and spending my free time at meditation retreat I think it has helped me understand my mind its complexities and in ensuring a better mental well being
Timeline
Volunteer Coordinator
Catholic Charities Archdiocese of San Antonio
01.2015 - Current
Sales Associate
Army & Air Force Exchange Services, AAFES
06.2014 - 11.2014
Administrative Assistant
Career Point College
01.2010 - 10.2011
Program Support Assistant
Skyline Ultd Inc./Audie L. Murphy Hospital
05.2008 - 08.2009
Redaction Project Associate
Goodwill Industries of San Antonio
08.2007 - 10.2007
High School Diploma -
Harrison Central High School
Vocational Trade School - Administrative Assistant
Career Point College
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