Stephanie Toczylowski
Nutley,NJ
Summary
Seasoned professional skilled in areas of store leadership, talent acquisition and customer experience. Well rounded in all aspects of business with a hands-on approach.
Overview
11
11
years of professional experience
Work History
Store Director
Balenciaga
East Rutherford, NJ
01.2024 - Current
- Coached team to maintain a consistently elevated level of customer experience in every interaction.
- Hired, trained, and supervised store personnel upon new store opening, and maintained an exceptional positive working environment.
- Monitored daily operations and staff performance, providing coaching and guidance to meet or exceed store targets, +20%. Ranked #1 (percent to target) in the NE Region, Q3.
- Drove clienteling rate of 30% of total business YTD through dedicated outreach efforts and team training.
Store Director
Saks Balenciaga
East Rutherford, NJ
10.2021 - 01.2024
- Developed and implemented a successful marketing campaign with Saks 5th Avenue Club by hosting a Balenciaga takeover of the Saks Club, generating $26K in 2 days.
- Achieved business goals through partnership with the merchandising team to receive a desirable mix of products to increase sales. Drove a 20% increase in shoe business while in Saks leased space.
- Developed a strong client base in a new market through collaborative partnerships with Saks sales associates and the Balenciaga team.
General Manager
Neiman Marcus LV / Louis Vuitton
, NJ
04.2016 - 05.2021
- Possesses Free-Standing and Neiman Marcus Leased Department experience managing $12M-$22M locations, including multiple NJ Louis Vuitton locations
- Responsible to deliver profitable and sustainable growth by generating sales, key performance indicators, store commercial targets and client capture and retention.
- Responsible for managing team development, store operations, VM, and clientele program to generate client satisfaction and profitability goals.
- Execute Area of Pride Program, manage store communication cadence, and weekly task completion.
- Deliver feedback, coaching and create development plan of action
- Recruited top talent to various roles providing succession planning for each location
- Met all set expectations (due to Covid shutdowns) during Curbside
- Consistently exceeded sales of +$1.5M OPT, driving +25% over sales plan
- Developed and maintained strong relationships with each individual store's management, creating a team environment for business growth
- Encourages, promotes and embodies diversity, inclusion, equity and collaboration
Flagship General Manager
Tory Sport
NYC
08.2015 - 04.2016
- Responsible for managing all aspects of the brand's first Flagship store, including the new store opening process and start-up procedures, while managing Soho Pop-up location
- Hired, on-boarded and trained an empowered team to build a brand from the ground up
- Responsible to deliver profitable and sustainable growth by generating sales, key performance indicators, store plans and customer email capture
- Analyze retail data to identify growth opportunities
- Delivered a transformational customer experience in every interaction, leading by example, holding team accountable, coaching in the moment and developing a client-centric culture
General Manager
Tory Burch
Paramus, NJ
02.2014 - 08.2015
- Responsible for recruiting, interviewing and hiring an exceptional new concept team resulting in exceeding sales plan by +20% first year of business
- Coordinated grand opening set-up, VM and all aspects to open location, ensuring operational compliance of visual merchandising, inventory and LP, company policy, procedures, and timelines
- Received 100% on company Culture Survey based on team satisfaction and feedback
- Routinely tested new products and provided meaningful qualitative feedback for company insight
Education
B.A - Psychology
William Paterson University of New Jersey
A.S - Business/Fashion Merchandising
Allentown College
CERT - Applied Jewelry, Diamonds, Colored Stones and Fine Jewelry
GIA Gemological Institute of America
Skills
- Driving Sales/Recruiting/ Profit and Loss/ Merchandising/ Performance Management/Microsoft Office/Microsoft Excel https://wwwlinkedincom/in/stephanie-toczylowski-7021a85a/
Timeline
Store Director
Balenciaga
01.2024 - Current
Store Director
Saks Balenciaga
10.2021 - 01.2024
General Manager
Neiman Marcus LV / Louis Vuitton
04.2016 - 05.2021
Flagship General Manager
Tory Sport
08.2015 - 04.2016
General Manager
Tory Burch
02.2014 - 08.2015
B.A - Psychology
William Paterson University of New Jersey
A.S - Business/Fashion Merchandising
Allentown College
CERT - Applied Jewelry, Diamonds, Colored Stones and Fine Jewelry
GIA Gemological Institute of America
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