Stephanie N. Swift
San Ramon,CA
Summary
Experienced in managing employees, resolving issues, and handling administrative tasks in fast-paced environments. Outgoing and professional individual with a proven track record as a highly visible and friendly Community Manager. Excel in showcasing exemplary talents in customer service, overseeing policies and procedures, and ensuring facility security measures are upheld.
Overview
14
14
years of professional experience
Work History
Sr. Community Manager
Shapell Properties
07.2022 - 07.2024
- Managed 165 affordable units. Maintained 100% HUD/Affordability compliance.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Handled all resident logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Followed up on delinquent residents and coordinated collection procedures.
- Collaborated closely with cross-functional teams to ensure alignment of messaging and support for strategic initiatives.
- Actively listened to feedback from community members, addressing concerns promptly while maintaining professional integrity.
- Facilitated partnerships with external organizations, expanding the community's resources and opportunities for collaboration.
- Mentored junior team members through onboarding into their roles as Community Managers, offering guidance in best practices and ongoing support with complex challenges.
- Directed crisis management efforts during challenging situations, mitigating potential negative impacts on the organization's image.
Multi-Site Community Manager
Greystar Property Management
03.2019 - 02.2021
- Managed over 600 units (HUD, BMR, and market rate). Assisted and managed a class A, 403 unit, 34 story High-Rise building (33 Tehama in San Francisco, CA). Assisted with the start of a major rehab project until the property changed over and completed due diligence.
- Collaborated site foreman during interior renovations and construction.
- Managed budgets, financial reports, and rent collection for multiple properties, ensuring fiscal responsibility.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Ensured compliance with local regulations and industry best practices through ongoing education and training initiatives.
- Oversaw maintenance teams to ensure timely completion of work orders and upkeep of properties.
- Improved resident satisfaction by addressing concerns promptly and providing exceptional customer service.
- Leveraged social media platforms to engage current tenants, attract new prospects, and showcase unique amenities available at each property site.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Community Director
FPI Management Inc
03.2010 - 03.2019
- Managed class B & C properties with major rehab projects and takeover properties for up to 250 unit count and a team of up to 5.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Developed and implemented unique and engaging activities for residents.
- Oversaw facilities maintenance and repairs to improve resident quality of life.
- Built relationships with residents, families and community.
- Maintained documentation, wrote reports and tracked expenses using Yardi Voyager..
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept properties in compliance with local, state and federal regulations.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Maximized rental income while minimizing expenses through effective planning and control.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
Police Radio Dispatcher
San Jose Police
06.2015 - 03.2016
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Education
Certification of Completion And Dispatcher Badge - Public Safety
San Jose Police Academy
San Jose08.2016
High School Diploma -
Fairfield Adult School
Fairfield01.2002
Skills
- Friendly, Positive Attitude
- Team Leadership
- Teamwork and Collaboration
- Customer Engagement
- Building operations
- Complex Problem-Solving
- Verbal and written communication
- Financial budgeting and reporting
Timeline
Sr. Community Manager
Shapell Properties
07.2022 - 07.2024
Multi-Site Community Manager
Greystar Property Management
03.2019 - 02.2021
Police Radio Dispatcher
San Jose Police
06.2015 - 03.2016
Community Director
FPI Management Inc
03.2010 - 03.2019
Certification of Completion And Dispatcher Badge - Public Safety
San Jose Police Academy
High School Diploma -
Fairfield Adult School
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