Stephanie N Williams
Fayetteville,NC
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Benefits Administration Service Associate IV
Conduent Hr. Services LLC- Remote
06.2016 - Current
- Efficiently managed high volumes of inbound calls while ensuring effective service delivery.
- Identified customer needs and provided tailored solutions through comprehensive research.
- Maintained accurate records of conversations within call center database for reference.
- Directed daily operations of group benefits programs, encompassing health, dental, and retirement plans.
- Led team by allocating tasks and providing guidance to junior members.
- Advocated for participants to coordinate benefits with external providers and vendors.
- Monitored call trends to ensure agents delivered quality service aligned with organizational goals.
- Assisted customers by finding solutions to complaints, concerns and inquiries.
Operations Manager
Phaze Enterprises LLC Dba Phaze Transport
02.2014 - 02.2017
- Enhanced operational performance, productivity, efficiency, and profitability across organizational functions.
- Scheduled loads to optimize resource allocation and workflow efficiency.
- Maintained accurate records for state filings to ensure compliance.
- Processed payroll accurately and on time to support employee satisfaction.
Medicare Sales Agent
Xerox-Blue Cross BlueShield of TN
06.2014 - 08.2014
- Advised clients on Individual (ACA) Health Plans and Medicare products based on needs while adhering to CMS guidelines.
- Quoted and enrolled seniors into Medicare plans across 31 states.
- Maintained up-to-date knowledge of new healthcare products.
- Counseled prospects and policyholders on coverage, limits and regulations.
Education
High School Diploma -
71st Sr High
Fayetteville, NC01.1990
Skills
- Empathy and patience
- Call center management
- Benefits administration
- Customer service
- Team leadership
- Communication skills
- Client relationship management
- Microsoft Office proficiency
- CRM expertise
- Records maintenance
- Account management
- Attention to detail
- Inbound call handling
- Positive language use
- Clear communication
- Responsibility and accountability
- Adaptability
- Problem-solving
Certification
- North Carolina Notary June 2024
References
References available upon request.
Timeline
Benefits Administration Service Associate IV
Conduent Hr. Services LLC- Remote
06.2016 - Current
Medicare Sales Agent
Xerox-Blue Cross BlueShield of TN
06.2014 - 08.2014
Operations Manager
Phaze Enterprises LLC Dba Phaze Transport
02.2014 - 02.2017
High School Diploma -
71st Sr High
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