Stephanie N Wilson
Los Gatos,CA
Summary
Seeking a new position in a technical support, relationship management, or business development sales position, to combine my skills with those of a stellar team. Technology-inclined professional who possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing excellent support to integrate client solutions and gateways. Adept at analyzing system performance and security to drive optimal user experience. Client obsessed.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Client Implementation Specialist, Sr
PNC Bank Merchant Services
10.2021 - Current
- Performs virtual meetings with newly approved merchants and end users on implementing and instruction of their credit card solutions, or processing gateways from training to activation
- Participates in territory team meetings to provide updates on activations, product updates, best practices
- Supports 2 Market Managers, 10 Merchant Sales Associates
- Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
- Reduced client onboarding time by developing comprehensive training materials and delivering tailored user sessions.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
Assistant Vice President, VIP Account Manager
Hancock Whitney Merchant Services
08.2019 - 10.2021
- Proactively managed, retained, and grew top client relationships with revenue greater than $20K/year within an assigned VIP client portfolio
- Served as primary point of contact for new account implementations, projects, customer support Level 2 escalations, identifying, analyzing, and resolving operational issues for clients, business partners and vendors.
- Improved employee retention rates through the development of comprehensive training programs and mentorship initiatives.
Regional Account Executive
TSYS Merchant Services
03.2017 - 08.2019
- Increased regional sales by building and maintaining strong relationships with key accounts
- Developed tailored solutions for clients, resulting in increased customer satisfaction and retention
- Managed client relationships and expectations during the sales cycle
- Maintained existing/prospective client records, in accordance with company policies, including call notes, client interactions, contact information, and other relevant information in SalesForce
Branch Office Administrator
Edward Jones
11.2015 - 03.2017
- Performed all branch operations for (2) financial advisors
- Proactively contacted clients to set appointments, confirm, and offer services
- Learned and implemented new tools and systems to manage client information and increase efficiency.
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Enhanced customer satisfaction through quick response times and effective problem resolution.
Assistant Vice President, Agent Banks
Merchants' Choice Payment Solutions
09.2009 - 11.2012
- Hired, trained and managed a sales team of 5 Account Executives
- Trained over 200 bankers located at Agent Banks nationwide on understanding, knowledge, comprehension, and ability to sell merchant services
- Trained Independent Sales Organizations on new online application portal
- Successfully authored and actualized Merchant Services Sales, Service, and Support Training Manual
- Solicited banks and associations to negotiate referral partnerships
Corporate Account Sales Representative
NPC - National Processing Company
02.2004 - 02.2009
- Increased sales revenue by identifying and targeting high-potential accounts
- Worked closely with Retail Bankers and Regional Business Managers through Sterling Bank and First Community Credit Union to develop long lasting, meaningful business relationships with new and existing accounts through integrity, knowledge, and honesty
- Consistently exceeded monthly sales quota by 150%
Education
Bachelors of Science - Business Administration
UNIVERSITY OF CENTRAL FLORIDA
Orlando, FLSkills
- Implementation Management
- Client Relationship Management
- Revenue Growth
- Time Management
- Issue Resolution
- System Integration
- Quality Assurance
- Vendor Management
Accomplishments
- PNC I-Lead Award - 4th Qtr 2022
- Merchant Advisory Council Member
- Diversity and Inclusion Mentor
Certification
- CPP - Certified Payments Professional
professional accolades
PNC Service Awards 2023 (38 Total)
- 19 Customer Focus - 11 Mgr, 8 Peers
- 9 Teamwork - 4 Mgr, 5 Peers
- 8 Performance - 5 Mgr, 3 Peers
- 2 Respect - 2 Peers
PNC Service Awards 2022 (21 Total)
- 14 Teamwork - 7 Mgr, 7 Peers
- 4 Performance - 3 Mgr, 1 Peers
- 2 Respect - 2 Peer-to-Peer
- 1 Customer Focus - 1 Mgr
Timeline
Client Implementation Specialist, Sr
PNC Bank Merchant Services
10.2021 - Current
Assistant Vice President, VIP Account Manager
Hancock Whitney Merchant Services
08.2019 - 10.2021
Regional Account Executive
TSYS Merchant Services
03.2017 - 08.2019
Branch Office Administrator
Edward Jones
11.2015 - 03.2017
Assistant Vice President, Agent Banks
Merchants' Choice Payment Solutions
09.2009 - 11.2012
Corporate Account Sales Representative
NPC - National Processing Company
02.2004 - 02.2009
Bachelors of Science - Business Administration
UNIVERSITY OF CENTRAL FLORIDA
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