STEPHANIE NATHALIE LUNA
Licensed Esthetician
Ontario,CA
Summary
Customer-oriented Esthetician skilled in various types of facials. Committed to maintaining the highest standards of service.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Sales Associate/ Assistant Sales Manager
Wireless Lifestyle By Sprint
, CA
11.2014 - 03.2016
- Was rehired as sales associate promoted to assistant sales manager
- met and exceeded sales and store quota each month
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Service and Repair Technician
Wireless Lifestyle By Sprint
, CA
06.2011 - 02.2014
- Was the only technician to sell a thousand dollars in accessories monthly
- Stayed in good physical condition in order to handle demanding daily challenges in diverse environments.
- Recorded transaction information on forms or logs and notified designated personnel of discrepancies.
- Inspected systems, troubleshot faults and replaced malfunctioning parts with new or repaired components.
Customer Service
Senor Tax
Earlimart, CA
01.2011 - 04.2011
- Answered multi-phone calls was able to take accurate messages
- Maintained records, file documents, and supervised timecards
- Experience with Excel, Power Point, Microsoft Word, Itax, QuickBook
- Performed good organization and time management skills
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service
Auto International Insurance Agency
Earlimart, CA
04.2010 - 04.2011
- Investigated and resolved accounting, service and delivery concerns.
- Promoted available products and services to customers during service, account management and order calls.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Esthetician License -
Salon Success Academy - Upland
Upland, CA 02.2022 - 06.2022
High School Diploma -
Chaffey High School
Ontario, CA 08.2005 - 06.2009
Skills
Facials
undefinedTimeline
Esthetician License -
Salon Success Academy - Upland
02.2022 - 06.2022
Sales Associate/ Assistant Sales Manager
Wireless Lifestyle By Sprint
11.2014 - 03.2016
Service and Repair Technician
Wireless Lifestyle By Sprint
06.2011 - 02.2014
Customer Service
Senor Tax
01.2011 - 04.2011
Customer Service
Auto International Insurance Agency
04.2010 - 04.2011
High School Diploma -
Chaffey High School
08.2005 - 06.2009
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