Stephanie Nicole "Goes By Nicole" Rogers
Waynesville,OH
Summary
Dedicated Paralegal/Senior Deputy Clerk that is highly experienced in court administration with background as Chief Deputy Clerk. Demonstrated ability to manage complex clerical tasks, oversee deputy clerk teams and ensure efficient court operations. Skilled in legal document management, case scheduling and correspondence handling. Noted for improving process efficiency and maintaining strict confidentiality protocols.
Overview
20
20
years of professional experience
Work History
Chief Deputy Clerk
Greene County Juvenile Court
Xenia, Ohio
06.2022 - 09.2024
- Coordinated daily activities of the Clerk's office and supervised staff.
- Created and implemented policies, procedures, and regulations for office operations.
- Did monthly Supreme Court Reporting.
- Prepared all appealed cases for the 2nd Dist. Court of Appeals.
- Processed all Search Warrants.
- Scheduled meetings and hearings for all Magistrates and Judge.
- Hiring of all new Deputy Clerk's.
- Disciplinary actions as needed.
- Annually evaluated all staff.
- Completed monthly audits on active warrants.
- Help with archiving project my Administrator Clerk was working on to clear the Court of old records and go forward with electronic archiving.
- Help all staff as needed.
- Served as a liaison between the Clerk's Office and other departments within the organization.
- Reviewed documents such as court orders, pleadings, subpoenas and other filings for accuracy and completeness prior to filing with the court.
- Maintained an accurate record-keeping system for all documents filed with the Clerk's office.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Communicated with customers and employees to answer questions or explain information.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Recorded meeting minutes for distribution to officials and staff members during Director's Meetings.
- Tracked exhibits admitted during court hearings and updated documentation.
- Developed strategies to streamline workflow processes and improve efficiency.
- Conducted training sessions for new employees on office procedures and processes.
- Prepared legal documents including summonses, complaints, motions, writs of execution, judgments, and affidavits of service.
- Made corrections into the data management system as needed to better serve the Judge, Magistrates and Clerks in the courtroom.
Senior Deputy Clerk
Warren County Juvenile Court
Lebanon , OH
02.2005 - 06.2022
- Assisted in preparing and maintaining official records, documents, and reports.
- Organized the filing system of case files and other legal documents.
- Responded to inquiries from citizens regarding services.
- Reviewed incoming correspondence for accuracy and completeness.
- Maintained inventory of office supplies; placed orders as needed.
- Performed data entry tasks into computer systems using MS Office Suite.
- Managed the front desk reception area; answered telephone calls.
- Processed payroll information including time sheets, pay rates.
- Prepared bank deposits; reconciled bank statements monthly.
- Managed public relations problems with discretion and courtesy to maintain positive public image.
- Supported office clerical functions using word processing and other software, email and office machines.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Communicated with customers and employees to answer questions or explain information.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Trained office professionals on administrative procedures to keep file handling consistent and accurate.
- Answered telephones, directed calls and took messages.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Typed, formatted and edited correspondence and other documents.
- Completed work schedules, managed calendars and arranged appointments.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Trained staff members to perform work activities and use computer applications.
Customer Service Manager
Walmart
Lebanon, Ohio
10.2015 - 07.2017
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Processed payments for customers in a timely manner, ensuring that all deadlines were met.
- Analyzed financial data to determine appropriate payment amounts and methods.
- Generated detailed reports of payment activity for management review.
- Prepared bank deposits by verifying that funds are available before posting them.
- Reconciled monthly statements from vendors against company records of outstanding balances due.
Paralegal
Deihl & Hubbell Formally Deihl & Demos
Lebanon, Ohio
08.2004 - 02.2005
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Drafted correspondence to clients and other attorneys.
- Prepared trial notebooks for court proceedings.
- Conducted research on relevant laws, regulations, judicial decisions, and legal articles.
- Assisted in the preparation of legal arguments and memoranda of law.
- Created spreadsheets to track case information and deadlines.
- Maintained client files according to established protocols.
- Collaborated with attorneys in all stages of litigation process.
- Drafted discovery responses including interrogatories and requests for production of documents.
- Organized evidence for use at trial or hearing proceedings.
- Advised clients on procedural matters related to their cases.
- Communicated with witnesses regarding deposition scheduling.
- Coordinated witness testimony for depositions.
- Filed motions with courts electronically or via hard copy.
- Proofread documents prior to filing them with courts or submitting them to opposing counsels.
- Updated attorneys on changes in the law that affect their practice area.
- Maintained calendars for upcoming court dates or deadlines related to cases.
- Provided administrative support such as answering phones or scheduling appointments.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Interviewed clients and obtained vital case information to support associates.
- Prepared clients for appointments, depositions and testimony.
- Coordinated subpoena services and other support activities for legal office.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Met with clients and attorneys to discuss case details and evidence.
- Performed extensive research to prepare for court cases and gathered pertinent case information.
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
- Delivered subpoenas and coordinated law office activities.
- Called witnesses to give testimonies during court hearings.
Education
Associate of Applied Science - Paralegal Studies
RETS Tech Center
Centerville, OH03-2005
Skills
- Strong leadership
- Legal knowledge
- Cash Management
- Bookkeeping
- Administrative Support
- Correspondence Writing
- Database entry
- File Maintenance
- Handling payments
- Prioritization
- Quality Management
- Fine collection
- Administrative tasks
- Customer Satisfaction
- Schedule and calendar management
- Mail Processing
- Scanning and copying
- Mail handling
- Telephone Etiquette
- Document Management
- Calendar Management
- Mail Sorting
- Database Management
- Basic accounting
- Peer relationships
- Proofreading
- Processing mail
- Supply tracking
- Expense Reports
- Relationship Building
- Verbal and writing communication
- Confidentiality
Timeline
Chief Deputy Clerk
Greene County Juvenile Court
06.2022 - 09.2024
Customer Service Manager
Walmart
10.2015 - 07.2017
Senior Deputy Clerk
Warren County Juvenile Court
02.2005 - 06.2022
Paralegal
Deihl & Hubbell Formally Deihl & Demos
08.2004 - 02.2005
Associate of Applied Science - Paralegal Studies
RETS Tech Center
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