Hi, I’m
STEPHANIE G. PARAISO
Germantown,USA
My goal is to impact lives daily, encouraging and being a catalyst for them to become the best versions of themselves
Stephanie Paraiso aka Israel's Praiz
Summary
Strategic, relationship-centered operations and financial services professional with 20+ years of experience across credit/financial services support, member/customer service, payment processing, documentation, compliance tracking, stakeholder engagement, nonprofit leadership, and media operations management. Background includes financial data review, payment posting, account documentation, reconciliation support, collections/legal documentation, real estate office administration, staff/team coordination, sponsorship/client communication, and executive-level reporting. Known for strengthening service experiences, resolving issues with professionalism, protecting confidential information, improving workflow, and supporting teams, partners, clients, and members with accuracy, follow-through, and care.
Overview
27
years of professional experience
1
Certificate
Work History
S PARAISO CONSULTINGAtlanta, GA
Owner / Strategy & Communications
01.2016 - 05.2023
Job overview
- Provided advisory support to small businesses, professionals, and mission-driven leaders on planning, messaging, operations, and execution.
- Conducted client discovery sessions to assess needs, clarify goals, and develop practical action plans.
- Created professional written materials, presentations, reports, and communication tools to support client decision-making.
- Supported business development, marketing strategy, client communication, accountability systems, and service delivery improvements.
MID-COUNTY HUB AT HARVEST OLNEYOlney, MD
Executive Director of Community / HUB Services
01.2021 - 03.2023
Job overview
- Directed high-volume community operations in partnership with Montgomery County stakeholders, vendors, and community organizations.
- Led stakeholder coordination, service delivery, workflow management, documentation, and performance reporting.
- Managed 10+ staff and 75+ volunteers, including training, coaching, scheduling, and service standards.
- Oversaw weekly operations delivering food and baby essentials to 1,050+ households while ensuring continuity, accuracy, and issue resolution.
- Prepared operational updates, performance reports, and recommendations for county and organizational leadership; developed standard operating procedures.
GREATER DC DIAPER BANKSilver Spring, MD
Director of Programs
04.2020 - 02.2022
Job overview
- Led partner engagement, multi-program operations, compliance follow-through, reporting, and service delivery for a regional nonprofit network.
- Managed engagement across 87 partner organizations through consultations, check-ins, site visits, documentation, and timely follow-up.
- Maintained structured records of partner interactions, issues, resolutions, compliance needs, and service trends.
- Created Excel/Smartsheet/CRM-style tracking tools to monitor partner status, reporting compliance, engagement activity, and escalation needs.
- Developed summaries, dashboards, narrative reports, and Board-ready presentations highlighting trends, risks, opportunities, and operational insights.
- Supported partner onboarding, orientation, and communications to improve clarity, adherence to requirements, and consistent service experience.
106LIVERADIO.COM & 106INSPIRATIONAtlanta, GA
General Manager | Communications & Marketing Director
01.2017 - 01.2020
Job overview
- Managed radio station operations, communications workflows, programming coordination, marketing, sponsorship support, and team/talent development.
- Oversaw administrative operations, including programming schedules, marketing/sales coordination, client communication, and production workflows.
- Managed communication with sponsors, clients, hosts, and community partners; created reporting summaries and supported leadership decision-making.
- Vetted new programs, talent prospects, interns, and show hosts; trained and coached contributors to support professionalism and consistency.
- Monitored programming, voice-over projects, commercial production, and brand presentation; expanded simulcasting to the DC metro area, Liberia, and Nigeria, increasing listenership by 60%.
BESS REALTY PROFESSIONALSMableton, GA
Broker’s Assistant | Office Manager
01.2015 - 01.2019
Job overview
- Managed real estate office operations, documentation workflows, payment records, vendor coordination, and compliance support.
- Tracked rent payments, earnest money, agent/broker commissions, property expenses, utility payments, and office records.
- Completed bi-weekly payouts for 7 real estate agents and maintained documentation supporting payment accuracy.
- Supported compliance with county, state, and federal requirements; tracked agent training and licensure compliance.
- Created and maintained lease agreements, purchase contracts, expense summaries, work orders, and property documents; coordinated vendors, maintenance requests, tours, and inspections.
NATIONWIDE FINANCIAL / PENSION SERVICESColumbus, OH
Senior Financial Services Support Representative
01.1999 - 01.2003
Job overview
- Supported financial services operations through payment processing, financial records review, reconciliation, and quality control.
- Performed clerical accounting functions, including calculations, verifications, posting, batching, and payment processing.
- Collected, reviewed, balanced, and reconciled financial data for payments posted to internal systems.
- Built and maintained a tracking database for loan application fees and prepaid fees.
- Reviewed financial records and reports, researched discrepancies, resolved routine errors, and maintained audit-ready documentation.
ALLSTATE FINANCIAL CORPORATIONArlington, VA
Payment Support Representative
01.1996 - 01.1999
Job overview
- Supported payment processing, collections documentation, legal records, and finance/accounting functions.
- Maintained manual and computerized data for payment records and payment documentation.
- Provided documentation support for the legal department’s collections process.
- Supported finance/accounting teams with invoice vouchering, payment application for delinquent accounts, and timely account documentation.
Education
Valor Christian College
Associate of Arts from Cross-Cultural Communications
01-2002
Skills
- Microsoft 365
- Excel
- Google Workspace
- Salesforce
- Smartsheet
- Zoom
- Asana
- Slack
- QuickBooks
- Buildium
- SAGE
- Lotus Notes
- PALM
- IK
- FMLS
- GAMLS
- StreamYard
Certification
- Professional Scrum Master I (PSM I), Scrum.org | 2025
- Certificate: Case Management, Virginia Commonwealth University | 2023
- Certificate: Human Rights, U.S. Institute of Diplomacy and Human Rights | 2022
- Certified International Life Coach: Life Coaching / Business Strategy, ICS Research Foundation | 2013
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Director of Community / HUB Services
MID-COUNTY HUB AT HARVEST OLNEY
01.2021 - 03.2023
Director of Programs
GREATER DC DIAPER BANK
04.2020 - 02.2022
General Manager | Communications & Marketing Director
106LIVERADIO.COM & 106INSPIRATION
01.2017 - 01.2020
Owner / Strategy & Communications
S PARAISO CONSULTING
01.2016 - 05.2023
Broker’s Assistant | Office Manager
BESS REALTY PROFESSIONALS
01.2015 - 01.2019
Senior Financial Services Support Representative
NATIONWIDE FINANCIAL / PENSION SERVICES
01.1999 - 01.2003
Payment Support Representative
ALLSTATE FINANCIAL CORPORATION
01.1996 - 01.1999
Valor Christian College
Associate of Arts from Cross-Cultural Communications
CORE COMPETENCIES / SKILLS
- Member & Customer Service
- Financial Services Support
- Branch Operations Support
- Payment Processing
- Account Documentation
- Transaction Accuracy & Relationship Management
- Client/Member Outreach
- Compliance & Governance Support
- Confidential Records Handling
- Documentation & Recordkeeping
- Problem Resolution
- Vendor Coordination
- Reporting & Metrics
- Excel Tracking
- CRM/Database Management
- Staff & Volunteer Leadership
- Team Coaching
- Program Scheduling
- Sponsorship/Client Communication
- Cross-Functional Collaboration
- Executive-Ready Communication
- Process Improvement
- Training & Onboarding
SELECTED CAREER HIGHLIGHTS
- Supported financial services operations through payment processing, reconciliation, financial data review, records research, fee tracking, and quality control.
- Managed partner/member-style engagement across 87 organizations, including consultations, site visits, documentation, issue resolution, and follow-up.
- Built and maintained tracking tools, reports, dashboards, and leadership summaries to support compliance, visibility, and decision-making.
- Directed high-volume service operations serving up to 2,050 families monthly and 1,050+ households weekly while maintaining workflow, documentation, and service continuity.
- Managed radio station operations, programming schedules, client/sponsor communication, marketing workflows, talent vetting, team coordination, and multi-market audience growth.
- Managed office operations, rent/payment records, commission payouts, lease documents, vendor communication, compliance tracking, and client-facing administrative support.