STEPHANIE POLANCO SERRANO
The Bronx,NY
Summary
Administrative Program Coordinator/ College student passionate about facilitating exceptional student experiences in higher education. Known for great attention to detail and strong interpersonal communication skills. Excels at multitasking and liaising with various departments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Program Coordinator
Arete Organization
Bronx, NY
07.2021 - 05.2022
- Coordinated after school programming with Program Director and School Community Director
- Create staff and student schedules
- Managed over 30 staff members to provide high-quality programming to 150 students
- Provided ongoing direction and leadership for program operations.
- Created internship support teams to assist with daily afterschool task
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Tutor Supervisor
Arete Organization
Bronx, NY
09.2020 - 06.2021
- Supervised and observed 12 tutors using Job Readiness Evaluation Rubrics
- Tracked student and tutor attendance
- Created weekly informational content for meetings
- Facilitated Socio-Emotional Learning Sessions
- Contacted parents and students to provide services
- Collaborated with other Tutor Supervisors
- Coached and mentored junior tutors on successful teaching strategies and time management.
- Collaborated with faculty to develop after-school tutoring programs for struggling students
Assistant Teacher/Activity Specialist
Arete Organization
Bronx, NY
07.2020 - 08.2020
- Assisted teachers with zoom
- Provided one-on-one and group-based learning support to maintain student progress and development
- Completed daily reports and attendance logs
- Worked under the direction of a licensed teacher in a virtual setting
- Facilitated online dance classes
- Created curriculum, lesson plans, and choreography
- Assisted activity specialist in a virtual socio-emotional art class
Middle School Tutor
Arete Organization
Bronx, NY
04.2020 - 06.2020
- Tutored 2 students in English, Math, and Social Studies resulting in both students graduating
- Facilitated online tutoring sessions at least twice a week per student
- Met and collaborated with students to set SMART goals
- Attended weekly meetings and training
- Created lessons targeting students' needs
- Implemented listening and questioning strategies to diagnose student needs and monitor progress.
- Worked flexible hours
Education
Bachelor of Science - Psychology, Education
Lehman College
The Bronx, NY06.2024
High School Diploma -
The Laboratory School of Finance & Technology
The Bronx, NY06.2020
Skills
- Computer: (Google Applications, Zoom, Microsoft)
- Communication: (teamwork, leadership, feedback, team management, etc)
- Other: (Problem-Solving, time management)
- Copy Preparation
- Staff Hiring and Evaluations
- Program Scheduling
- Reminder Notices
- Program and Classroom Management
- Emotional Support
- Active Learning
- Youth Guidance
Certification
- Foundations in Health and Safety E-Learning
- Mandatory Reporter
- SACC Licensed
- PETS Cleared
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
References
Dr.Sarah Benis Scheier-Dolberg
919-985-9027
Gabriel Hernandez
914-689-1630
Timeline
Program Coordinator
Arete Organization
07.2021 - 05.2022
Tutor Supervisor
Arete Organization
09.2020 - 06.2021
Assistant Teacher/Activity Specialist
Arete Organization
07.2020 - 08.2020
Middle School Tutor
Arete Organization
04.2020 - 06.2020
Bachelor of Science - Psychology, Education
Lehman College
High School Diploma -
The Laboratory School of Finance & Technology
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