STEPHANIE POOLE
Shreveport
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Consultant
Self Employed
Shreveport, LA
05.2023 - 10.2023
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Consultant Used Car Coordinator/ Buyer
Walker Automotive
Alexandria, Louisiana
02.2022 - 02.2023
- Made optimal buying decisions, regularly researching new trends and industry advances.
- Achieved favorable pricing, quality and quantity with diligent vendor relationship management.
- Maintained ideal inventory levels, actively reviewing stock against sales ratios.
- Anticipated consumer buying patterns based on comprehensive market analysis.
Regional Sales Manager
ACV
Atlantic, GA
02.2018 - 02.2022
- Resolved customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Monitored competition, gathering marketplace information on pricing, products, new products, deliver results, improving customer retention by 34%.
- Built relationships with customers and community to establish long-term business growth.
- Built a profitable pipeline through direct outreach and the use of strategic mapping, and business development training for sales associates, improving associate approval rating by 23%.
- Inspired the sales team to grow and develop individual sales goals that increased average client bases by 123%.
- Identified revenue, collection, and activity goals, comparing past and projected revenues to marketing goals, increasing year-to-year revenue by 12%.
- Conduct virtual and in-person meetings demonstrating subject matter expertise and a point of view on industry.
Sales Manager/ Used Car Director
Toyota of Longview
Longview, Texas
05.2016 - 06.2017
- Oversaw development of a 15+ sales team, sales process, motivate and educate with exceptional results.
- Assisted with general market activity, distributed information to the sales team, and encouraged efficiency in lead generation, social media interaction, direct mail, video communication.
- Directed all commissioned sales personnel to achieve 100% of monthly sales and profit goals.
- Managed 2 million dollars plus inventory on a 60day turn while creating near to breakeven or wholesale profit.
- Maintained a $2700 PVR (per vehicle retail) average profit with a steady increase of units.
Territory Manager
ADESA
Shreveport, East Texas, South Louisiana
01.2012 - 05.2016
- Cultivated relationships with potential customers, identifying needs and gaining excellent feedback on 98% of customer surveys.
- Projected expected sales volume and profit for existing and new accounts.
- Prepare sales plan for dealership based on needs analysis, prepare presentations to Dealer.
- Principal, General Manager and all levels of management in organization.
- Manage and direct service calls to maximize growth and retention.
- Identify market activity, market share to capture new business, maintain existing and target inactive business.
Education
Diploma - Police Cadet
Bossier Parish Community College
Bossier City, Louisiana (LA)03.1994
56 hours - Criminal Justice
Bossier Parish Community College
Bossier City, Louisiana (LA)Skills
- Results-driven
- Proficient in negotiation techniques
- Proficient in conflict management
- Detail-oriented
- Leadership and mentorship
- Effective problem-solving strategies
- Building client relationships
Certification
- Domestic Violence
- Sexual and Physical Abuse Investigations
- Diversity Training
- Homicide Investigation Training by Vernon J. Geberth 1999
- Reid Interview & Interrogation
- Wicklander - Zulawski Certified Forensic Interviewer 2006-2016
- Louisiana Private Investigator 2007
- LSI (Laboratory for Scientific Interrogation 2007
Awards
Investigator of the Year 2006, Investigator of the Year 2007
Publications
- Whose Who 2000
- Bossier City Detective
Timeline
Consultant
Self Employed
05.2023 - 10.2023
Consultant Used Car Coordinator/ Buyer
Walker Automotive
02.2022 - 02.2023
Regional Sales Manager
ACV
02.2018 - 02.2022
Sales Manager/ Used Car Director
Toyota of Longview
05.2016 - 06.2017
Territory Manager
ADESA
01.2012 - 05.2016
56 hours - Criminal Justice
Bossier Parish Community College
Diploma - Police Cadet
Bossier Parish Community College