Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Stephanie R Florence

Olathe,KS

Summary

Human resource professional with more than 10 years of progressively responsible experience in operation of group benefits, Talented in investigating and monitoring new benefit programs and benefits administration. Works effectively to deliver optimal plans and benefit options. Proficient in investigating discrepancies, implementing quality control processes, evaluating and revising internal processes to reduce cost and increasing efficiency. Dedicated to providing customer service support to internal and external customers and developing communication tools to enhance understanding of benefits package.

Overview

14
14
years of professional experience

Work History

Senior Benefits Analyst

KBP Brands
04.2022 - Current
  • Educates employee regarding provided benefits through thoughtful and meaningful communication initiatives that will enhance and increase the understanding and value of the company’s benefit offerings
  • Develops strong partnerships with Broker(s) and ensures benefits strategies are aligned with our overall company strategy and culture
  • Draws upon benefit background to recommend new, enhance existing, and evaluate all benefit offerings
  • Prepares and presents the cost benefit analysis for same
  • Coordinates and administers benefits day to day
  • Evaluates and revises internal processes to optimize efficiency and cost effectiveness
  • Responds to and resolves employee concerns regarding benefit plans; advises, approves, or denies exception requests
  • Design and implement benefit processes and procedures Updates and maintains all summary plan descriptions
  • Serves as primary contact for all benefit vendors and third-party administrators
  • Partners closely with the Finance Department to provide integrated benefits financial reporting
  • Ensures data integrity of employee benefits data and records
  • Maintain and manage benefit information via HRIS systems and vendor systems
  • Reconciles and submits all benefits invoices in coordination with the Finance Department
  • Analyze key metrics to uncover trends and root causes of issues
  • Is the lead in determining benefit communications for new hires, monthly enrollees, annual re-enrollees, and qualified changes
  • Manages all collateral and plans and manages annual open enrollment
  • Manages COBRA program and ensures overall compliance with HIPAA and various federal and state laws, rules & regulations
  • Collaborate with internal and external resources to ensure flow and accuracy of call center cases as well as Manage and train ESC resources
  • Maintains and administers leave of absences to ensure full compliance with FMLA and overall consistency
  • Procures tools required to manage the process in a compliant manner
  • Assist clients and internal teammates with special projects.

HR Generalist

QCHI
07.2021 - 04.2022
  • Works closely with employees, managers, payroll, and other HR team members to ensure timely completion of assigned duties and great customer service
  • Partner with HR Director to proactively recognize potential employee relations issues and consult with managers to provide/discuss solutions and perform investigations where necessary
  • Provide training and guidance to managers regarding disciplinary issues based on company policies, past practices, and applicable laws
  • Review disciplinary actions and documentation prior to manager’s delivery of accountability with employee(s)
  • Administer employee on boarding and off boarding activities
  • Manage the administration of the Performance Appraisal process
  • Responsible for administration of unemployment claims, appeals, and reporting process
  • Administration of the exit interview survey process includes follow up on feedback where appropriate and related exit interview and turnover reporting
  • Assist with ongoing review and enhancement of company policies and handbook
  • Process employment verification as needed
  • Review and approve employee changes/submissions through HRIS (UltiPro)
  • Research and answer employee general HR/Benefits questions
  • Maintain and manage updated electronic personnel files
  • Responsible for supporting and assisting with corporate and field recruiting efforts for the company
  • Must be able to anticipate hiring needs, maintain our job postings, manage job boards, screen applicants, and suggest solutions for hard to fill positions
  • Assess and make recommendations regarding ongoing enhancements and changes to the recruiting and on-boarding functions
  • Lead and administer the employee on boarding function and related activities
  • Provide training/guidance to management as needed for interviewing techniques, etc
  • Assist management with identifying/evaluating internal candidates for promotional opportunities
  • Develop and create various multi-channel employee communications materials, campaigns, and support
  • Assist with annual benefits open enrollment
  • Maintain the HR document database within Share Point or similar platform (updating documentation, policies, communications) for employee use
  • Assist with ACA filings and ensure compliance
  • Assist with development, implementation, and enhancement of various HR metrics and related reporting
  • Assist with benefit billing invoices
  • Administer and manage the Leave of Absence programs and coordination of benefits
  • Cross train for duties with other HR Generalist position for back up as needed
  • Support other projects as assigned

Benefits Specialist

Entrematic
12.2019 - 06.2021
  • Work with HRIS system ADP
  • Facilitated benefits enrollment meetings for all locations
  • Networked through industry contacts, association memberships, trade groups, social media, and employees
  • Oversaw medical provider certification records and ensured compliance with regulatory agencies
  • Ensured all government and regulatory compliance were met and policies and practices were updated and communicated to appropriate parties
  • Managed FMLA, Short term disability and Medical leave by properly tracking, documenting, creating and maintaining necessary employee files
  • Conducted benefit enrollment including planning and notification preparation
  • Managed Enrolling and unenrolling employees from benefits
  • Assisted vendors in quarterly benefit audits to maintain accurate records
  • Assisted supervisors with the tracking of employees leave

Human Resources Specialist

Account Recovery Specialist Inc
01.2010 - 02.2019
  • Managed the on boarding, employee orientation, and employee relations process for three locations
  • Managed a team of four
  • Completed I-9 forms and re-certify I-9s for rehires
  • Developed effective recruiting procedures and policies to maximize department return on recruiting efforts
  • Reviewed/revised job descriptions and posted guidelines to attract top talent while clearly explaining job duties and requirements
  • Facilitated training and performance management for leaders and employees
  • Facilitated benefits enrollment meetings for all locations
  • Networked through industry contacts, association memberships, trade groups, social media, and employees
  • Oversaw medical provider certification records and ensured compliance with regulatory agencies
  • Ensured all government and regulatory compliance were met and policies and practices were updated and communicated to appropriate parties
  • Conducted employee relations investigations and advised leaders on progressive discipline
  • Conducted New Employee Orientation including scheduling new employees and compiling employee packets
  • Managed FMLA, Short term disability and medical leave by properly tracking, documenting, creating and maintaining necessary employee files
  • Conducted benefit enrollment including planning and notification preparation
  • Managed Enrolling and unenrolling employees from benefits
  • Assisted vendors in quarterly benefit audits to maintain accurate records
  • Oversaw the formal employee performance evaluation process
  • Assisted supervisors with the development of individualized training plans to enhance or improve employee performance and staff retention
  • Conducted stay and exit interviews
  • Planned employee engagement events as a member of the Social Committee
  • Developed and updated HR training and orientation curriculum as needed.

Education

Associates of Arts - Communications

Butler Community College
Andover, KS

Bachelor of Business Administration - Business Management

University Phoenix
Wichita, KS

Skills

  • Computer skills:
  • Microsoft Excel, Word, and PowerPoint
  • HRIS Systems: ADP-Enterprise HR, Health and Welfare Service Engine, UltiPro, Kronos
  • HRIS System implementations: Workday
  • Provider Enrollment
  • Employee Relations
  • Developing Solutions
  • Customer Care
  • Workflow Processes
  • Open Enrollment
  • Child Support Orders
  • Human Resources Understanding
  • Open Enrollment Procedures
  • New Employee Orientation
  • Administering Benefits

Affiliations

National Society for Human Resources SHRM Awards and Certifications Wichita Business Journal Honoree for the 2018 HR Professional Awards Currently pursuing SHRM certification

Timeline

Senior Benefits Analyst

KBP Brands
04.2022 - Current

HR Generalist

QCHI
07.2021 - 04.2022

Benefits Specialist

Entrematic
12.2019 - 06.2021

Human Resources Specialist

Account Recovery Specialist Inc
01.2010 - 02.2019

Associates of Arts - Communications

Butler Community College

Bachelor of Business Administration - Business Management

University Phoenix

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Stephanie R Florence