Stephanie Rosen

Collaborates with sales team and customers to qualify potential leads through discussion of product and service needs. Informs sales team on availability and interpretation of forecasting and territory management data to enable team members to close more sales. Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Confirms opportunities are closed and are processed correctly and efficiently.

Support the sales cycle of LiveU products: receive orders, order entry, distributing orders to the operations team and follow up on shipments. Act as a liaison between Sales, Operations, and Finance

Process demo orders for our sales team to deliver to customers and process return material authorizations from our technical support team for our customers with defective equipment. Process drop shipment orders from our office in Israel for their customers in the US. Follow up on shipments and work with UPS or Fedex when there are any delays. Act as a liaison between Sales, Technical Support, and Sales Operations. Work with our customers to provide exemplary, timely service.

Provide media equipment, media facilities and technical support for academic programs, public lectures, symposia, and other official university events.

Handled inquiries and problems related to store orders and deliveries and provided other general assistance and support. Documented all information reported by customers pertaining to shortages, overages, errors in selection, damages, and spoilages and applied the appropriate Wakefern procedure or credit policy. Adjusted store orders, and acknowledged a vast assortment of criteria.