Stephanie "Ryan" Fox
Nashville,TN
Summary
Enthusiastic candidate seeking an opportunity where previous career experience can be applied and contribute to the success of the organization. Skilled in working under pressure and adapting to new situations and challenges. A dependable, eager team player with leadership skills. Motivated to learn, grow and make a difference.
Overview
27
27
years of professional experience
Work History
Behavioral Health Technician
Recovery Unplugged
Nashville, TN
04.2022 - Current
- Build and maintain positive staff relationships to promote teamwork and better serve clients.
- Complete documentation for every incident and forward to correct personnel for review.
- Conduct client rounds every 15 minutes to check on residents.
- Recognize individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Administer UA and BAC tests.
- Perform personal body searches.
- Perform client intake procedures according to internal standards for new admissions.
- Facilitate on-site activities for clients.
- Efficient with KIPUHealth and Slack Business Communications.
- Search resident belongings prior to and during stays.
- Keep facility clean, perform basic maintenance and restock supplies to support program needs.
- Prepare and submit daily shift reports to management.
- Greet clients and families upon intake and client visitation.
- Transportation pick up/drop off for intake/discharge.
- Counsel and mentor clients on substance use and life choices.
- Ability to quickly learn new skills and apply them to daily tasks, improving efficiency and productivity.
Lead Behavioral Health Technician-Female Clients
Nashville Treatment Solutions
Nashville, TN
11.2021 - 04.2022
- Facilitated on-site activities, support groups and outings for clients.
- Prepared and submitted daily shift reports to management.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Taught clients how to complete basic household chores and prepare food.
- Searched resident belongings prior to and during stays.
- Treated clients and families with respect and dignity.
- Counseled and mentored clients on substance use and life choices.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Front Desk Administrative Assistant
Melissa Langley, MD
Nashville, TN
06.2021 - 11.2021
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Handled office supply orders and inventorying.
- Aided colleagues, managers and customers through regular communication and assistance.
- Collected, sorted and distributed mail and prepared mail, messages and courier deliveries.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
Executive Assistant to the Controller
Belle Meade Country Club
Nashville, TN
01.2020 - 06.2020
- Assisted with duties related to The Controller.
- Assisted in booking appointments.
- Greeted Members with friendliness and professionalism.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Operate Club Switchboard
Customer Service Specialist
Southern Trophy House, Inside Sales
Nashville, TN
04.2018 - 01.2020
- Sold awards to new and existing customers.
- Prepared and presented strategic proposals that supported our customer’s visions and goals.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Created and envisioned awards.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Administrator of State Clinics
Med Plus Disability Evaluations, Inc
Nashville, TN
04.2004 - 01.2018
- Extensive experience managing physician scheduling, booking appointments, billing for medical services and troubleshooting any follow up issues regarding medical reports to state agencies.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Coordinated operations in disability evaluation clinics throughout North and Southeastern United States as the top- performing state administrator.
- Daily interaction with medical and non-medical professionals working in state government as well as private physicians and medical assistants who are independent contractors.
- Responsible for maintaining clinical operations at up to 12 disability sessions simultaneously.
- Ability to multitask multiple layers of job responsibilities.
Group Sales and Marketing Customer Service Agent
Choice Hotels
Brentwood, TN
01.2014 - 05.2014
- Worked part time while full time employed at Med Plus
- Responsible for procuring group contracts
- Coordinated various types of groups such as business, Church, sports, reunions and weddings
- Trained in various positions within the hotel, including guest service agent.
Flight attendant
Delta Airlines
New York, NY
09.1997 - 03.2007
- Extensive domestic and world-wide experience having been based initially in Atlanta, GA then New York, NY.
- Comfortable communicating with people of various backgrounds, languages and cultures.
- Ability to multi-task in a fast paced/customer focused environment.
- Skilled in safety procedures and adept in the operation of safety equipment, aircraft doors, and communication equipment.
- Strong problem-solving skills and the ability to diffuse stressful situations while remaining keenly aware of the passenger's needs and company policy.
- Experience and knowledge in assisting pilots and crew in performing safety procedures.
- Effective communication and teamwork with gate agents/ticketing/ramp and ground crew along with all other airport personnel.
- Experience in helping those with special needs/requirements such as the elderly, ill, unaccompanied minors, disabled.
- Thorough understanding of on-board food and beverage service as well as food and beverage sales.
Education
Bachelor of Arts - Communications/Public Relations, Spanish Minor
Auburn University
Auburn, ALSkills
- MS Word, Excel and Outlook (10)
- KIPUHealth
- Slack Business Communication
- Patient and positive view on situations with the ability to competently follow approved procedures
- Comfortable in leadership roles as well as a positive and dedicated team member
- Ability to learn quickly and to be flexible when a situation dictates
- Safety oriented and positive results driven
- Ability to work with different personalities and positively execute team objectives
- Patience and diplomacy while working with the general public as well as those employees I managed as an administrator
- Excellent verbal and written Communication
Affiliations
Chi Omega Sorority
Hands On Nashville
Timeline
Behavioral Health Technician
Recovery Unplugged
04.2022 - Current
Lead Behavioral Health Technician-Female Clients
Nashville Treatment Solutions
11.2021 - 04.2022
Front Desk Administrative Assistant
Melissa Langley, MD
06.2021 - 11.2021
Executive Assistant to the Controller
Belle Meade Country Club
01.2020 - 06.2020
Customer Service Specialist
Southern Trophy House, Inside Sales
04.2018 - 01.2020
Group Sales and Marketing Customer Service Agent
Choice Hotels
01.2014 - 05.2014
Administrator of State Clinics
Med Plus Disability Evaluations, Inc
04.2004 - 01.2018
Flight attendant
Delta Airlines
09.1997 - 03.2007
Bachelor of Arts - Communications/Public Relations, Spanish Minor
Auburn University
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