Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Stephanie Santana

Las Vegas,NV
An environment that's not safe to disagree in, is an environment thats not focused on growth. Its an environment focused on control.
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Stephanie Santana

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.

Overview

7
years of professional experience

Work History

Pitney Bowes
North Las Vegas, NV

Quality Control Inspector/Machine Operator
02.2022 - 09.2022

Job overview

  • Analyze mail shipments to make sure they are correct, create job sheets on time for mail drops, create error reports when mail is incorrect.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Verified production orders prior to starting set-up.
  • Manipulated controls to set, activate and adjust mechanisms on machinery.
  • Organized pallets and secured materials with plastic wrap to prepare for movement to skids.

European Wax Center
Poughkeepsie, NY

Wax Specialist
07.2017 - 03.2020

Job overview

  • Discussed procedures and educated clients on waxing systems.
  • Provided personalized care to make clients feel comfortable.
  • Maintained relationships with multiple return clients and handled scheduling.
  • Inventoried, made repeat orders and stocked treatment rooms.

Cinnamon Tree Children’s Center
Hopewell Junction, NY

Teaching Assistant
02.2016 - 03.2017

Job overview

  • Cared for multiple children ages 4 months to 5 years old.
  • Supervised children and participated with children in activities.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.

Target
Poughkeepsie, NY

Cashier
04.2015 - 09.2015

Job overview

  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Education

Southern New Hampshire University
Hooksett, NH

Bachelor of Science from Computer Science/Software Engineering

Capri Cosmetology Learning Center
Newburgh, NY

Esthetics Certificate from Esthetics
06.2017

Orchard View Alternative H.S
Wappingers Falls, NY

High School Diploma
06.2013

Skills

  • Meticulous attention to detail
  • Pleasant demeanor
  • Customer service-oriented
  • Understands grammar
  • Excellent communication skills
  • Critical thinker
  • Strong problem solver
  • Resourceful
  • Quality Assurance
  • Troubleshooting
  • Conflict resolution
  • Microsoft Office
  • Multitasking
  • Problem resolution
  • Training and mentorship
  • Safety procedures
  • Inspection documentation
  • Quality control
  • Reporting and analysis
  • Typing Skills
  • Excellent Phone Demeanor
  • Computer Skills
Availability
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Timeline

Quality Control Inspector/Machine Operator

Pitney Bowes
02.2022 - 09.2022

Wax Specialist

European Wax Center
07.2017 - 03.2020

Teaching Assistant

Cinnamon Tree Children’s Center
02.2016 - 03.2017

Cashier

Target
04.2015 - 09.2015

Southern New Hampshire University

Bachelor of Science from Computer Science/Software Engineering

Capri Cosmetology Learning Center

Esthetics Certificate from Esthetics

Orchard View Alternative H.S

High School Diploma

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Stephanie Santana