Stephanie Scott Howton
Pinson,AL
Summary
Committed professional providing excellent customer service and works to carry out tasks to highest of standards. Knowledgeable and experienced in case management, team management and quality office administration. Possesses strong communication and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Planning & Economic Dev. Specialist
ADECA
11.2022 - Current
- Monitors agencies to ensure compliance for federal and state auditors.
- Prepares written reports for agencies to ensure that the findings, observations, and required corrective actions are accurately explained.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Provides training and technical assistance to ensure program compliance.
Program Supervisor
Department Of Human Resources
09.2000 - 05.2021
- Directed team of 8 personnel, overseeing records, performance and quality assurance.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Set up and directed all aspects of Financial Assistance program with food and nutrition focus.
- Gathered and organized printed materials required for program participation.
- Provided ongoing direction and leadership for program operations.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
Financial Support Worker
Department Of Human Resources
09.2004 - 02.2018
- Initiated conversations with clients to uncover financial needs and make referrals to agencies to meet family needs.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Education
No Degree - Certified Medical Assistant
06.2022
Bachelor of Science - Psychology
12.2000
Skills
- Documentation Skills
- Case Management
- Case File Management
- Community Service Programs
- Eligibility Assessments
- Public Assistance Programs
- Document Verification
- Client Correspondence
- Customer Service and Assistance
- Administrative Support
- Maintain Records
- Customer Care
Timeline
Planning & Economic Dev. Specialist - ADECA
11.2022 - Current
Financial Support Worker - Department Of Human Resources
09.2004 - 02.2018
Program Supervisor - Department Of Human Resources
09.2000 - 05.2021
Jefferson State Community College - No Degree, Certified Medical Assistant
University of Alabama At Birmingham - Bachelor of Science, Psychology
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