Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Valcourt

Columbia Falls,MT

Summary

Sociable server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player who is successful at multi-tasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for the following shift. I always arrive 15 minutes early, with a positive attitude and ready to tackle not only my assigned duties, but anything the business may need.

Overview

8
8
years of professional experience

Work History

Lead Server/Front of House Manager

Millies Restaurant
Priest Lake, ID
03.2024 - 06.2025
  • Trained and supervised staff on customer service standards and protocols.
  • Handled customer inquiries and resolved issues to enhance satisfaction levels.
  • Collaborated with kitchen staff to streamline communication during busy shifts.
  • Cultivated warm relationships to create many regular customers.
  • Maintained a high performance while running a multi-table section(s), including multiple large parties of 15 or more.
  • Assist in seating tables, running food and beverages to tables, and clearing/resetting tables to foster prompt and smooth service.

Server

Osaka Sushi And Hibachi
Tallahassee, FL
11.2023 - 03.2024
  • Took orders from customers accurately and in a timely manner.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Explained menu items, describing ingredients and cooking methods upon request.

Lead Server

Millies Restauarnt
Priest Lake, ID
03.2023 - 09.2023

Server

Xanterra Travel Collection
Yellowstone National Park County (historical), WY
08.2022 - 11.2022
  • Created a wonderful and unique dining experience for people from all over the world.
  • Comfortable jumping into other roles while maintaining high performance as a server when staffing is low.
  • Worked in multiple locations within the park. Each has their own distinctive menu and dining flow.
  • Worked closely with individuals from various cultures, countries and speaking different languages.

Server

Isla Bella Beach Resort and Spa
Marathon, FL
12.2021 - 05.2022
  • Working in a multi-outlet resort.
  • Jumping between breakfast, lunch, dinner, pool side, beach bar and event experiences.
  • Creating a lifetime of memories through banquet service and special events, such as weddings, TV filming (Real Housewives of Miami) and bar mitzvahs.
  • Served meals and beverages in accordance with hotel presentation standards.

Server/Shift Manager

Davidson's Dockside
Tarpon Springs, FL
05.2020 - 05.2021
  • Collaborated with colleagues to create new systems to address staffing needs throughout busy hours, reduce staff stress and increase efficiency.
  • Accommodated unique menu and beverage requests.
  • Consistently won daily specials contests.

Server

Tuscan Sun Italian Bistro/Tarpon Tavern
Tarpon Springs, FL
02.2019 - 03.2021
  • Showcase daily lunch, dinner and drink specials. Detailing key elements of cuisine without use of a notepad.
  • Recognized by management and owner for maintaining high customer satisfaction and consistently exceeding sales goals.
  • Prepared desserts, salads and soups throughout shift.

Server/Shift Manager

Tarpon Turtle Grill & Marina
Tarpon Springs, FL
01.2017 - 02.2019
  • Resolved customer complaints in a prompt and professional manner.
  • Oversee the smooth functionality of the shift.
  • Warmly greet guests, anticipate needs and maintain availability throughout dining experience.
  • Highlight premium liquor brands, increasing liquor sales.

Education

Associate of Science - Psychology

Pasco-Hernando State College
New Port Richey, FL
12-2016

Skills

  • Thorough knowledge of menu offerings
  • Skilled in anticipating, identifying and fulfilling guests' needs and clarifying specials requests
  • Thorough understanding of allergies, identifying items of concern and directing guests to meals that ensure satisfaction
  • Highly self motivated
  • Conflict resolution
  • Workflow optimization
  • Staff supervision and task delegation
  • Experienced in taking inventory and completing orders for restaurants

Timeline

Lead Server/Front of House Manager

Millies Restaurant
03.2024 - 06.2025

Server

Osaka Sushi And Hibachi
11.2023 - 03.2024

Lead Server

Millies Restauarnt
03.2023 - 09.2023

Server

Xanterra Travel Collection
08.2022 - 11.2022

Server

Isla Bella Beach Resort and Spa
12.2021 - 05.2022

Server/Shift Manager

Davidson's Dockside
05.2020 - 05.2021

Server

Tuscan Sun Italian Bistro/Tarpon Tavern
02.2019 - 03.2021

Server/Shift Manager

Tarpon Turtle Grill & Marina
01.2017 - 02.2019

Associate of Science - Psychology

Pasco-Hernando State College

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