Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Stephanie Williamson

Stephanie Williamson

Charlotte,NC

Summary

Experienced Office Manager with a proven track record in delivering exceptional customer service and efficient office management. Skilled in administrative tasks, client coordination, and team support. Ensuring compliance with confidentiality regulations. Adept at problem-solving and technology management. Dedicated to creating a welcoming environment for clients and optimizing office operations. Ready to leverage expertise to drive success in a new role.

Overview

6
6
years of professional experience

Work History

Office Manager

Carolina's Creative Counseling, PA
07.2021 - 02.2024

• Administrative Duties: Managing administrative tasks such as scheduling appointments, answering phones, responding to emails, and maintaining client records.
• Client Coordination: Serving as the primary point of contact for clients, coordinating their appointments, and ensuring their needs are met during their visits.
• Office Organization: Keeping the office organized and tidy, ensuring that supplies are stocked, and maintaining a welcoming environment for clients and staff.
• Billing and Payments: Handling billing processes, including invoicing clients, processing payments, and managing insurance claims if applicable.
• Staff Support: Providing support to counseling staff, such as assisting with administrative tasks, scheduling meetings, and managing communication within the team.
• Confidentiality Compliance: Ensuring compliance with confidentiality regulations, such as HIPAA, by maintaining confidentiality of client information and implementing secure data management practices.
• Problem Solving: Addressing any issues or concerns that arise in the office, both with clients and staff, and finding appropriate solutions to ensure smooth operations.
• Technology Management: Overseeing the use of office technology, including computer systems, software programs, fax and printing machine, and cost efficiency.

  • Community Outreach Events and Marketing: Engaging with the community to promote mental health awareness and provided resources and food/ clothing to help support individuals and families in need.


Cosmetic Beauty Advisor

Target
08.2020 - 07.2021

• Stayed up-to-date on the latest beauty trends to provide customers with current information and recommendations.
• Delivered exceptional customer service by addressing inquiries and concerns in a timely and friendly manner.
• Implemented personalized skincare routines based on individual skin types and conditions.
• Utilized effective sales techniques to showcase product benefits and meet customer needs.
• Demonstrated extensive product knowledge to assist customers in making informed purchasing decisions.
• Responsible for conducting daily inventory checks and ensuring accurate stock levels to meet operational requirements. Proficient in stocking shelves and organizing merchandise to maintain a visually appealing store environment.


Caretaker

Cancer Patient Care
11.2019 - 07.2021

• Assisted with various activities of daily living to enhance patient independence and well-being.
• Administered medications in accordance with established protocols and documented any adverse reactions.
• Managed and maintained medical equipment to ensure their safety and functionality.
• Provided empathetic emotional support to patients and their families during challenging times.
• Coordinated with healthcare providers to facilitate seamless and efficient care delivery.
• Transported to and from hospital and doctors appointments.
• Provided translation assistance during medical appointments and daily activities, ensuring effective communication.

Makeup Artist / Sales Associate

Dillards
08.2018 - 11.2019
  • Perform professional makeup application services for customers, including but not limited to everyday looks, special occasions, and events.
  • Provide personalized consultations to customers, assessing their skincare needs and preferences to recommend suitable makeup products.
  • Demonstrate excellent product knowledge and keep up with new makeup trends, techniques, and product launches.
  • Proactively engage with customers to understand their makeup preferences and offer tailored product recommendations to meet their needs and promotions going on throughout the year.
  • Assist customers in selecting makeup products, providing information on features, benefits, and usage instructions.
  • Achieve and exceed sales targets by actively promoting and upselling makeup products to customers.
  • Maintain a clean and organized makeup counter, ensuring that products are well-stocked, neatly displayed, and sanitized according to hygiene standards.
  • Process customer transactions accurately and efficiently using the point-of-sale (POS) system.
  • Build and maintain positive relationships with customers, providing excellent customer service and addressing any inquiries or concerns promptly.
  • Collaborate with team members to achieve sales goals and a positive work environment.

Education

Cosmetology

Beauty Schools of America
Hialeah, FL

High School Diploma -

Providence High School
Charlotte, NC
06.1996

Skills

  • Customer Service
  • Data Entry
  • Adaptability and Flexibility
  • Administrative Support
  • Compliance Monitoring
  • Human Resources
  • Information Protection
  • Policy and procedure modification
  • Scheduling
  • Event Coordination

Timeline

Office Manager

Carolina's Creative Counseling, PA
07.2021 - 02.2024

Cosmetic Beauty Advisor

Target
08.2020 - 07.2021

Caretaker

Cancer Patient Care
11.2019 - 07.2021

Makeup Artist / Sales Associate

Dillards
08.2018 - 11.2019

Cosmetology

Beauty Schools of America

High School Diploma -

Providence High School
Stephanie Williamson