Experienced Office Manager with a proven track record in delivering exceptional customer service and efficient office management. Skilled in administrative tasks, client coordination, and team support. Ensuring compliance with confidentiality regulations. Adept at problem-solving and technology management. Dedicated to creating a welcoming environment for clients and optimizing office operations. Ready to leverage expertise to drive success in a new role.
• Administrative Duties: Managing administrative tasks such as scheduling appointments, answering phones, responding to emails, and maintaining client records.
• Client Coordination: Serving as the primary point of contact for clients, coordinating their appointments, and ensuring their needs are met during their visits.
• Office Organization: Keeping the office organized and tidy, ensuring that supplies are stocked, and maintaining a welcoming environment for clients and staff.
• Billing and Payments: Handling billing processes, including invoicing clients, processing payments, and managing insurance claims if applicable.
• Staff Support: Providing support to counseling staff, such as assisting with administrative tasks, scheduling meetings, and managing communication within the team.
• Confidentiality Compliance: Ensuring compliance with confidentiality regulations, such as HIPAA, by maintaining confidentiality of client information and implementing secure data management practices.
• Problem Solving: Addressing any issues or concerns that arise in the office, both with clients and staff, and finding appropriate solutions to ensure smooth operations.
• Technology Management: Overseeing the use of office technology, including computer systems, software programs, fax and printing machine, and cost efficiency.
• Stayed up-to-date on the latest beauty trends to provide customers with current information and recommendations.
• Delivered exceptional customer service by addressing inquiries and concerns in a timely and friendly manner.
• Implemented personalized skincare routines based on individual skin types and conditions.
• Utilized effective sales techniques to showcase product benefits and meet customer needs.
• Demonstrated extensive product knowledge to assist customers in making informed purchasing decisions.
• Responsible for conducting daily inventory checks and ensuring accurate stock levels to meet operational requirements. Proficient in stocking shelves and organizing merchandise to maintain a visually appealing store environment.
• Assisted with various activities of daily living to enhance patient independence and well-being.
• Administered medications in accordance with established protocols and documented any adverse reactions.
• Managed and maintained medical equipment to ensure their safety and functionality.
• Provided empathetic emotional support to patients and their families during challenging times.
• Coordinated with healthcare providers to facilitate seamless and efficient care delivery.
• Transported to and from hospital and doctors appointments.
• Provided translation assistance during medical appointments and daily activities, ensuring effective communication.