Stephanie N. Watson

Processed payroll for three car dealerships using PayCom, ensuring accurate benefits deductions and maintaining up-to-date employee records.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Enhanced customer satisfaction by handling issues effectively.
• Utilized product expertise to drive successful merchandising efforts.
• Resolved customer issues with strategic diplomacy.
• Ensured store cleanliness by establishing routine cleaning protocols.
• Cultivated a collaborative atmosphere by promoting constructive interactions within the work environment.
• Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.
• Ensured new key holders were thoroughly informed about organizational procedures.
• Participated in local community events on behalf of the store, strengthening brand visibility within the area market.
• Cleaned floors and windows to ensure a neat environment.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Streamlined opening and closing procedures as integral member of store staff.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
• Kept current with store sales, payment policies, and security standards.

• Scheduled appointments by phone, email and in person and recommended additional services.
• Maintained client waiting area, ensuring that it was kept clean at all times.
• Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
• Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
• Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
• Greeted patrons upon arrival at salon, offering prompt, courteous service.
• Provided exceptional support to both stylists and clients alike during high-volume periods such as holidays or special events.
• Assisted stylists with client consultations, ensuring a clear understanding of desired services and outcomes.
• Maintained accurate financial records, facilitating smooth daily operations and timely reporting.
• Enhanced customer satisfaction with prompt and courteous service at the front desk.
• Improved salon efficiency by streamlining appointment scheduling and client management processes.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Streamlined call flow processes for more efficient response times and increased productivity.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Identified and resolved discrepancies and errors in customer accounts.

• Streamlined data organization to support efficient access to key fiscal documents.
• Managed accounting records through both internal and client-specific systems.
• Executed monthly invoice entries faultlessly under high workload demand.
• Guaranteed timely execution of month-end closing tasks with accurate journal entries.
• Managed accounts payable and receivables and payroll.
• Handled tax deductions during payroll processing.
• Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
• Worked with team of accounting clerks to sustain cohesive work atmosphere.
• Enhanced audit readiness through detailed examination and timely communication.
• Identified and resolved internal accounting variances, promoting data accuracy.
• Ensured growth by continuously updating skills with current software systems and advanced accounting techniques.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Input financial data and produced reports using Software.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Streamlined daily reporting information entry for efficient record keeping purposes.
• Reconciled financial accounts, ensuring all bank and credit discrepancies were resolved swiftly.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Streamlined bookkeeping procedures to increase efficiency and productivity.
• Maintained account accuracy by reviewing and reconciling checks monthly.
• Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
• Gathered, evaluated and summarized account data in detailed financial reports.
• Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
• Strengthened financial operations by conducting bank reconciliations and financial reporting.
• Implemented new accounting processes to decrease spending and work flow downtime.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Maintained accounting records utilizing in-house and client systems.
• Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
• Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.

• Utilizing my active listening skills and attention to detail in order to provide great customer service for tenants.
• Scheduled and managed all necessary work orders in a timely manner.
• 'Walk Through' with potential tenants, assessing their needs and accommodations for the best fit.
• Handled the day to day accounting; rent payments, renewals, security deposits, application fees, etc.

• Utilizing active listening skills and attention to detail in order to provide great customer service for tenants.
• Scheduled and managed all necessary work orders in a timely manner.
• 'Walk Through' with potential tenants assessing their needs and accommodations for the best fit.
• Handling the day to day accounting; rent payments, renewals, security deposits, application fees, etc.

• Maintaining weekly and quarterly sales reports.
• Completing all purchase agreements, maintenance agreements, installment orders, etc…
• Ongoing service and support including: follow-up calls/visits, sending seasonal cards, and helping with any technical problems.

• Accounts Receivable/Accounts Payable (Peachtree)
• Maintained all maintenance contracts (monthly, quarterly, annually), which included invoicing new contract agreements when the customers old contract had ran out or if they had new equipment and the warranty was up.
• Making collection calls.
• Making bank deposit.
• Preparing reports for CFO and Salesman.
• Booked all hotel reservations needed for the company (which had three locations: the Baton Rouge office, the Columbus, MS office, and the Downsville, La office).
• Ordering and stocking office supply inventory.
• Answering multi-line phones and entering the customers problems or questions into Help Desk (support database).
• Faxing, filing, and all other general office duties.

• Accounts Receivable/ Accounts Payable.
• Answering multi-line phone. Preparing reports for CFO and Salesman.
• Making collection calls. Making bank deposit. Updating company files and paperwork (ISO).
• Typed and entered all test reports into database.
• Opened and closed all sales orders (which included posting time and parts to jobs and invoicing).
• Faxing, filing and all other general office duties.

• Opening and closing store.
• Sold pagers including service contracts and cell phones.
• Assisting customers with cell phone and pager issues.
• Making the bank deposit.
• Posting payments to customers accounts.
• Inventory.
• Faxing, filing, and all other general office duties.

• Taking/entering to-go orders from customers.
• Answering telephone.
• Greeting and seating customers.
• Collecting customers' bill payment.

• Greeting customers.
• Taking customers orders.
• Making sure that the customers were taking care of while enjoying their meals.
• Clearing off tables and sweeping around them between customers.
• Collecting customers’ bill payment.