Stephanie Goodwin

• Increased company revenue by 25% through efficient handling of warm leads.

• Led marketing campaigns, reducing lead purchase costs by 15%.

• Improved appointment setting rates by 25%.

• Maintained CRM records and managed a database of 600+ leads.

• Consistently exceeded booking quotas, significantly boosting revenue.

Achievements:

• Led campaigns that grew online impressions and organic leads, increasing sales.

• Conducted outreach projects to gauge satisfaction and drive referrals, boosting revenue.

• Increased revenue by 25% by handling warm leads.
  
• Reduced lead purchase costs by 15% via marketing campaigns.
  
• Boosted appointment setting rates by 25%.
  
• Managed a database of 1000’s of leads, making 200+ calls daily.
  
• Streamlined lead management, improving team efficiency

Achievements:

• Recognized for highest sales 4 out of 12 months in a team of six.
  
• Consistently scheduled above-average meetings with high attendance rates.
  
• Managed both sales and customer service roles, cutting costs.

• Managed providers and patients for three busy pediatric offices.

• Answered high-volume calls and resolved patient concerns.

• Coordinated care between patients and internal teams.

• Improved scheduling efficiency and reduced wait times.

• Ensured accurate documentation and upheld HIPAA policies.

Achievements:

• Successfully managed operations for three busy pediatric offices.

• Improved patient scheduling efficiency, reducing wait times.

• Achieved high customer satisfaction scores through effective issue resolution.

• Led and trained 30+ agents, ensuring high performance and contract renewals.

• Handled over 100+ calls daily and met key performance metrics.

• Monitored agent calls for quality assurance and compliance.

• Provided coaching, resulting in top quality assurance scores.

Achievements:

• Promoted from typical agent to lead escalation specialist within the first year.

• Led team to highest quality assurance scores for three consecutive years.

• Instrumental in securing contract renewals through consistent high performance.