Stephannie James
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Contracting Specialist position in the development of commercial and government satellites, strategic missiles, and mission solutions environment. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
4
4
Certificates
Work History
Air Terminal Operations Center NCOIC
United States Air Force
08.2021 - Current
- Serves as the informational focal point for air transportation operations and dispatches data to appropriate work centers
- Prioritizes workload and provides tactical mission oversight to work centers
- Ensure qualified personnel are selected to perform duties
- Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements
- Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives
- Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations
- Conduct employee training sessions on subjects such as hazardous material handling, employee orientation, quality improvement, or computer use.
Flight Operations Secretary
08.2020 - 08.2021
- Serves as the organizational point of contact and liaison with the personnel flight on military and civilian personnel issues
- Performs other clerical and administrative work in support of the office/organization
- Transcribe, proofread, redline and finalize documents, correspondence, memos, reports, and addresses as per instructions from Senior Leadership
- Composes or reviews correspondence and documents prepared for signature of management officials
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Passenger Services Supervisor
05.2019 - 08.2020
- Supervised and directed work of all passenger service agents on shift as they check in passengers and luggage and address passenger questions and concerns
- Served as point person for customers and management and alerts them to any irregular operations which may cause delays or otherwise impact service to our customers
- Responsible for conducting on the job training for new team members
- Observed and enforce all safety regulations and company policies
- Assisted with all passenger service duties (checking in passengers, luggage, and communicating with passengers and coordinating ticket counter activities with vendors, flight and ground handling teams) as needed
- Checked in luggage and confirmed all carry-on items met federal guidelines
- Maintained and completed administrative records and documents to meet company requirements
- Managed team member schedules and work assignments.
Information Controller
11.2013 - 05.2016
- Quality Assurance and Control: Led Tactical Air Control aircraft and station file quality control process, generating operations folders and ensuring the highest level of information accuracy
- Direct ground crews in the loading, unloading, securing, or staging of aircraft cargo or baggage
- Direct or participate in cargo loading to ensure completeness of load and even distribution of weight
- Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance, and ensuring the availability of resources
- Clear goods through customs, arranging for applicable duties and taxes.
Data Records Technician
04.2012 - 11.2013
- Exercise security surveillance over document processing, reproduction, distribution, storage, or archiving
- Implement scanning or other automated data entry procedures, using imaging devices and document imaging software
- Search electronic sources, such as databases or repositories, or manual sources for information.
Air Cargo Processor
08.2008 - 04.2012
- Planned, scheduled, and processed air cargo, passengers, and mail; loaded and unloaded aircraft; and performed inspections of documentation, packaging, loading, and handling processes
- Prepare manifests showing baggage, mail, and freight weights, and number of passengers on airplanes, and transmit data to destinations
- Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods
- Retrieve stored items and trace lost shipments as necessary
- Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods
- Attach address labels, identification codes, and shipping instructions to containers.
Medical Appointment Scheduler
Greenbrier Obstetrics and Gynecology, P.C
Chesapeake, VA
07.2005 - 05.2006
- Assisted patients by determining needs, scheduling or canceling appointments via phone, in person or via electronic correspondence
- Maintained and updated schedule of six medical service providers' availability; maintained contact with patients, notifying them of any scheduling changes
- Remained calm under pressure and effectively dealt with difficult people.
Education
Bachelor of Science (B.S - Health Science Candidate
West Texas A&M University
Associate of Science degree - Biology
Blinn College
Associate of Applied Science degree - Transportation
AIRMAN LEADERSHIP SCHOOL
No Degree - Contracting
Defense Acquisition University
Fort Belvoir, VA 2022 - Current
Skills
File and records management
HR: Compensation & Benefits
Supervisory skills
Motivating others to achieve objectives and identifying improvements or corrective actions
Management & leadership skills: Planning & execution
Documentation Review
Filing & Organization
Customer Service
Planning and managing resources to accomplish organizational goals
Scheduling
Cross-referencing agendas and itineraries to avoid scheduling conflicts
Microsoft Outlook, PowerPoint, Word, Excel
Inventory management
Advanced communications and interpersonal skills
Certification
ASCP
Timeline
No Degree - Contracting
Defense Acquisition University
2022 - Current
Air Terminal Operations Center NCOIC
United States Air Force
08.2021 - Current
Flight Operations Secretary
08.2020 - 08.2021
Passenger Services Supervisor
05.2019 - 08.2020
Information Controller
11.2013 - 05.2016
Data Records Technician
04.2012 - 11.2013
Air Cargo Processor
08.2008 - 04.2012
Medical Appointment Scheduler
Greenbrier Obstetrics and Gynecology, P.C
07.2005 - 05.2006
Bachelor of Science (B.S - Health Science Candidate
West Texas A&M University
Associate of Science degree - Biology
Blinn College
Associate of Applied Science degree - Transportation
AIRMAN LEADERSHIP SCHOOL