Stephannie Ramirez
Company Owner
Arlington,VA
Summary
Visionary individual with more than 2 years working as Managing Director for J&S Home Improvements LLC. Highly communicative and experienced in problem solving and excellent customer service. Strengths in project management, efficiency and team building.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Company Owner
J&S Home Improvements LLC
Arlington, United States
01.2019 - Current
- Aligned branding initiatives and sales strategies with client goals.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Improved records management systems for leases and contracts to boost renewals timeliness.
- Managed 6 employees by supervising daily tasks.
- Created vision and mission for Home Improvements company and kept employees focused on achieving both.
- Motivated employees to consistently improve performance through company-wide incentive plans.
- Supported company goals through careful reinvestment of profits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Drafted invoices for completed work.
- Built loyal account base and long-term business relationships with customer accounts.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Generated and developed leads, using networking and leads system to acquire new clients.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Drafted job proposals for clients.
- Communicated effectively with clients.
- Managed calendar for the second owner of the company.
Independent Beauty Consultant
Mary Kay
Arlington, VA
04.2016 - 02.2019
- Distribute magazines of available products for sale
- Hosted meetings for the purpose of introducing and selling Mary Kay products
- Met with potential Mary Kay Independent Beauty Consultants to inform of policies and procedures
- Collected customers information, placed orders, received payments, and distributed products
- Booked appointments
- Mentor and coached team members
- Managed all aspects of the business including: inventory control, marketing, sales, and product presentation
Executive Administrative Assistant
Nelson Hart LLC
Arlington, VA
09.2009 - 12.2016
- Designed and revised surveys for clients and graduate course
- Assisted students and clients in completion of surveys, gathered raw data, and generated reports with graphs
- Handled student inquiries for professor’s graduate course
- Researched: data collection, organization, analysis for clients, academic research, citations for papers
- Billed and invoiced clients
- Revised budget and financial statements for clients
Intern
08.2010 - 12.2010
- Research data for business plan
- Analyze data and create a report on findings for owner
- Utilize reports and formulate findings into business plan
Nanny
Leslie & Daniel Burpee
Arlington, VA
08.2007 - 09.2009
- Cared for, and educated 2 children ages 3 and 5
- Clarified childcare requirements: food choices & medical condition
- Maintained safe environment by allowing only authorized people near children and maintained vigilant of unusual
- Created positive child care climate by preparing various activities, playing games, going to the park
- Performed activities for family such as shopping, cooking, and laundry
Customer Service Representative
Chevy Chase Bank
Arlington, VA
08.2006 - 07.2007
- Processed customer financial transactions within assigned limits and established guidelines
- Provided excellent customer service in completing transactions efficiently and in a friendly, professional matter
- Met sales and referral goals by identifying and selling bank products and services beneficial to the customer needs
- Knowledgeable on new and existing products and services
- Addressed customers questions and concerns to refer them to the appropriate associate
- Performed cash handling functions in accurate and secure manner
- Safe kept money received for cash drawer and maintaining cash drawer limits according to policy
Day Care Attendant
Bally Total Fitness
Alexandria, VA
09.2005 - 08.2006
- Worked with 1-12 yrs
- Managed appointments calendar according to preferences
- Planned and implemented activities (coloring pages, games)
- Assured a safe environment for children
- Sustained awareness of who dropped off and picked up child, only released children to authorized people
Teacher Assistant
First Baptist Church of Clarendon Day Care
Arlington, VA
09.2004 - 08.2006
- Worked with 12 infants and toddlers
- Created a learning, creative and playing environment
- Planned and implemented academic activities
- Encouraged self confidence and individuality
- Exhibited strong relationship-building skills and worked as a team player
Education
Bachelor of Business Administration Degree - Business Administration
Marymount University
Arlington, VA 08.2005 - 05.2011
Skills
Spanish, fluently bilingual (written & verbal)Proficient Microsoft OfficeProficient in creating surveys on Survey MonkeyProficient using Google calendar, documents, and sites
Business growth
Recruiting and training
Business planning
Human Resource Management
Marketing
Budgeting
Strategic planning
Business launch
Employee scheduling
Effective leader
Relationship building
Business Development
Client account management
Scheduling
Recruitment
Project Managment
Problem Solving
Timeline
Company Owner
J&S Home Improvements LLC
01.2019 - Current
Independent Beauty Consultant
Mary Kay
04.2016 - 02.2019
Intern
08.2010 - 12.2010
Executive Administrative Assistant
Nelson Hart LLC
09.2009 - 12.2016
Nanny
Leslie & Daniel Burpee
08.2007 - 09.2009
Customer Service Representative
Chevy Chase Bank
08.2006 - 07.2007
Day Care Attendant
Bally Total Fitness
09.2005 - 08.2006
Bachelor of Business Administration Degree - Business Administration
Marymount University
08.2005 - 05.2011
Teacher Assistant
First Baptist Church of Clarendon Day Care
09.2004 - 08.2006