Stephannie Ramirez
Company Owner
Arlington,VA
Summary
Visionary individual with more than 2 years working as Managing Director for J&S Home Improvements LLC. Highly communicative and experienced in problem solving and excellent customer service. Strengths in project management, efficiency and team building.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Company Owner
J&S Home Improvements LLC
Arlington , United States
2019.01 - Current
- Aligned branding initiatives and sales strategies with client goals.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Improved records management systems for leases and contracts to boost renewals timeliness.
- Managed 6 employees by supervising daily tasks.
- Created vision and mission for Home Improvements company and kept employees focused on achieving both.
- Motivated employees to consistently improve performance through company-wide incentive plans.
- Supported company goals through careful reinvestment of profits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Drafted invoices for completed work.
- Built loyal account base and long-term business relationships with customer accounts.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Generated and developed leads, using networking and leads system to acquire new clients.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Drafted job proposals for clients.
- Communicated effectively with clients.
- Managed calendar for the second owner of the company.
Independent Beauty Consultant
Mary Kay
Arlington , VA
2016.04 - 2019.02
- Distribute magazines of available products for sale
- Hosted meetings for the purpose of introducing and selling Mary Kay products
- Met with potential Mary Kay Independent Beauty Consultants to inform of policies and procedures
- Collected customers information, placed orders, received payments, and distributed products
- Booked appointments
- Mentor and coached team members
- Managed all aspects of the business including: inventory control, marketing, sales, and product presentation
Executive Administrative Assistant
Nelson Hart LLC
Arlington , VA
2009.09 - 2016.12
- Designed and revised surveys for clients and graduate course
- Assisted students and clients in completion of surveys, gathered raw data, and generated reports with graphs
- Handled student inquiries for professor’s graduate course
- Researched: data collection, organization, analysis for clients, academic research, citations for papers
- Billed and invoiced clients
- Revised budget and financial statements for clients
Intern
2010.08 - 2010.12
- Research data for business plan
- Analyze data and create a report on findings for owner
- Utilize reports and formulate findings into business plan
Nanny
Leslie & Daniel Burpee
Arlington , VA
2007.08 - 2009.09
- Cared for, and educated 2 children ages 3 and 5
- Clarified childcare requirements: food choices & medical condition
- Maintained safe environment by allowing only authorized people near children and maintained vigilant of unusual
- Created positive child care climate by preparing various activities, playing games, going to the park
- Performed activities for family such as shopping, cooking, and laundry
Customer Service Representative
Chevy Chase Bank
Arlington , VA
2006.08 - 2007.07
- Processed customer financial transactions within assigned limits and established guidelines
- Provided excellent customer service in completing transactions efficiently and in a friendly, professional matter
- Met sales and referral goals by identifying and selling bank products and services beneficial to the customer needs
- Knowledgeable on new and existing products and services
- Addressed customers questions and concerns to refer them to the appropriate associate
- Performed cash handling functions in accurate and secure manner
- Safe kept money received for cash drawer and maintaining cash drawer limits according to policy
Day Care Attendant
Bally Total Fitness
Alexandria , VA
2005.09 - 2006.08
- Worked with 1-12 yrs
- Managed appointments calendar according to preferences
- Planned and implemented activities (coloring pages, games)
- Assured a safe environment for children
- Sustained awareness of who dropped off and picked up child, only released children to authorized people
Teacher Assistant
First Baptist Church of Clarendon Day Care
Arlington , VA
2004.09 - 2006.08
- Worked with 12 infants and toddlers
- Created a learning, creative and playing environment
- Planned and implemented academic activities
- Encouraged self confidence and individuality
- Exhibited strong relationship-building skills and worked as a team player
Education
Bachelor of Business Administration Degree - Business Administration
Marymount University
Arlington, VA 2005.08 - 2011.05
Skills
Spanish, fluently bilingual (written & verbal)undefined
Timeline
Company Owner
J&S Home Improvements LLC
2019.01 - Current
Independent Beauty Consultant
Mary Kay
2016.04 - 2019.02
Intern
2010.08 - 2010.12
Executive Administrative Assistant
Nelson Hart LLC
2009.09 - 2016.12
Nanny
Leslie & Daniel Burpee
2007.08 - 2009.09
Customer Service Representative
Chevy Chase Bank
2006.08 - 2007.07
Day Care Attendant
Bally Total Fitness
2005.09 - 2006.08
Bachelor of Business Administration Degree - Business Administration
Marymount University
2005.08 - 2011.05
Teacher Assistant
First Baptist Church of Clarendon Day Care
2004.09 - 2006.08
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