Stephanny Yarala
Murrieta,CA
Summary
Proven professional with a track record of delivering top-notch customer service and improving operational efficiency, as demonstrated at JNA Building Company. Skilled in relationship management and multitasking, adept at fostering team collaboration and handling high-volume dining scenarios with poise. Achieves excellence in hospitality service through strategic prioritization and effective communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
Taste of Thai
01.2022 - 06.2024
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Administrative Assistant
JNA Building Company
01.2020 - 06.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
Bachelor of Science - Industrial Engineer
Universidad Del Atlantico
Barranquilla, Colombia06.2017
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Safe Food Handling
- Hospitality service expertise
- Service prioritization
- High-volume dining
- Relationship Management
- Sales Techniques
Languages
Spanish
Native or Bilingual
English
Full Professional
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- Certified Professional in Food Safety (CP-FS) - National Environmental Health Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Timeline
Waitress
Taste of Thai
01.2022 - 06.2024
Administrative Assistant
JNA Building Company
01.2020 - 06.2024
Bachelor of Science - Industrial Engineer
Universidad Del Atlantico
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