STEPHANO FILANDRO
Beachwood,US
Summary
Overall morale and productivity are boosted by experience in policy development and staff management procedures. Dedicated to learning, growing, and succeeding in Security. Hardworking, well-educated, and eager to complete any task assigned to the job. Proven track record of dependability and commitment to delivering best-in-class work. Recognized on a regular basis for outstanding performance and contributions to the team's success. Strong communication skills. Team management. Team building. Process improvement. Excellent driving skills. Problem resolution. Relationship development. Route planning. Regulatory compliance. Issue escalation. Customer service.
Overview
17
17
years of professional experience
Work History
Security Officer
Allied Universal Security Services
02.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Security Officer
Marion Security
04.2023 - 02.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Deliverer
Doordash
04.2023 - 05.2023
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Communicated route progress to customer, noting traffic and construction issues to avoid delays for critical deliveries
- Developed a strong sense of the most efficient routes to avoid traffic and construction on local roads and highways
- Promptly picked up packages and delivered them.
head fuel associate
Wawa
12.2010 - 12.2020
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys
- Kept record of pump calibrations
- Made sure everything on the fuel court was up to date
- Kept spill buckets clean to avoid water going into fuel
- Increased customer satisfaction by resolving [Product or Service] issues
- Was thorough and professional in my responses to all customer inquiries
- Was quick to respond to customer requests and provided helpful advice
- Solved [Type] issues, improved operations, and provided excellent customer service
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
Cashier
Wawa
10.2008 - 12.2010
- Credit cards, checks, gift cards, and coupons were all processed by me
- Educated customers about food promotions to increase sales
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Trained team members to work as cashiers in accordance with company policies and procedures
- Used cash registers and POS systems to request and record customer orders and compute bills
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Greeted them and gave them product information as customers entered
- Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift
- Greeted customers with a smile and offered prompt and dedicated assistance
- Aided loss prevention goals by taking proactive measures such as scanning shopping carts and keeping track of customer behavior.
Cashier /Stocker
Wawa
07.2007 - 10.2008
- Responded to a variety of assistance requests from customers and store employees, including spill cleanup and parking lot cart collection
- Unpurchased items were returned to their proper shelf locations
- Was in charge of arranging and stocking all merchandise
- Gathered shopping carts and baskets and placed them near entryways for easy access by incoming customers
- Moved to the store display areas after unloading the product stock that had arrived
- Double-checked item prices and kept an eye on purchases for signs of theft to reduce store losses
- Totaled the amount owed, collected payments, and printed receipts to process transactions
- Checked customer prices and processed sales by scanning barcodes.
Education
Bachelor of Science - Business Administration/ Criminal Justice
DeVry University Online
01.2021
Associate of Arts - Criminal Justice
Ocean County College
Toms River, New Jersey01.2007
Toms River South High School
Toms River, New Jersey01.2003
Skills
- Team management
- Team building
- Process improvement
- Excellent driving skills
- Problem resolution
- Relationship development
- Route planning
- Regulatory compliance
- Issue escalation
- Customer service
- General security
- Security Guard License
- Incident Reporting
- Report Writing
- Detail Oriented
- CCTV Monitoring
- Surveillance
- Access Control
- Complex Problem-Solving
- Relationship building and management
- Conflict de-escalation
- Security Screenings
- Threat Assessment
- Access Control Management
- Conflict resolution techniques
- Document Management
- Electronic surveillance
- Investigative abilities
- Threat Management
- Crime Prevention
Accomplishments
- Four time associate of the month for WAWA
- WAWA Goosebumps rewards recipient, including for outstanding service during hurricane Sandy.
- Accommodation for 13 years of continued service.
- Brown Belt in karate
- Sora Security unarmed certified
- Sora Security armed certified
Timeline
Security Officer
Allied Universal Security Services
02.2024 - Current
Security Officer
Marion Security
04.2023 - 02.2024
Deliverer
Doordash
04.2023 - 05.2023
head fuel associate
Wawa
12.2010 - 12.2020
Cashier
Wawa
10.2008 - 12.2010
Cashier /Stocker
Wawa
07.2007 - 10.2008
Bachelor of Science - Business Administration/ Criminal Justice
DeVry University Online
Associate of Arts - Criminal Justice
Ocean County College
Toms River South High School
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