Stephano Guerra

• In charge of quality control and safety of the driver's
• In charge of the performance of the driver's
• In charge of hiring
• In charge of maintaining a healthy and efficient environment
• In charge of follow-up/ escalation/ customer complaints and resolving issues
• In charge of30 to40 people (growing)
• In charge of the training for the new hires and follow with their schedule and progress of adaptation
• In charge of creating statistics for the community
• Dispatcher and problem solver
• In charge of fleet maintenance and repairs
• In Charge of budget planning
• In Charge of implementation procedures
• In Charge of making and maintaining concise and comprehensive reports

Skills

• Leadership: Ability to guide, motivate, and manage teams to ensure effective field operations.
• Communication: Strong verbal and written communication skills for clear instructions and collaboration with team members and stakeholders.
• Problem-Solving: Quick and effective decision-making to resolve issues and maintain project momentum.
• Time Management: Proven ability to prioritize tasks, manage schedules, and ensure deadlines are met efficiently.
• Technical Knowledge: Expertise in equipment, tools, and industry-specific protocols, including safety and regulatory standards.
• Organization: Ability to maintain detailed records, track resources, and manage multiple projects simultaneously.
• Safety Awareness: Extensive knowledge of safety protocols and regulations to ensure a safe working environment for teams.
• Adaptability: Skilled in handling changing priorities and unexpected challenges in dynamic field settings.
• Conflict Resolution: Adept at resolving interpersonal or work-related issues, fostering a positive work environment.
• Quality Control: Ensuring that work is completed to industry standards with consistent quality checks.
• Customer Service: Professional interaction with clients, addressing concerns and feedback effectively.
• Documentation & Reporting: Expertise in maintaining detailed records and providing comprehensive reports on field operations.
• Delegation: Efficiently assigning tasks based on team members' skills and expertise, while ensuring accountability.
• Supervised and led a team of [number] field technicians, ensuring efficient operations and high-quality work in a fast-paced environment.
• Effectively communicated project goals, deadlines, and expectations, resulting in 22-25% improvement in team productivity.
• Utilized problem-solving skills to address field challenges, maintaining project timelines and minimizing downtime.
• Managed resources, tools, and equipment, ensuring all tasks were completed on time and within budget.
• Enforced safety standards, reducing workplace incidents by [percentage]% through regular safety checks and employee training.
• Led conflict resolution efforts, improving team collaboration and reducing workplace tensions.
• Monitored work quality and conducted inspections to ensure compliance with industry regulations and client expectations.
• Produced detailed daily and weekly reports on team progress, project milestones, and any issues that arose

• Recruit, train, and supervise store employees
• Provide feedback, coaching, and performance evaluations
• Improve the overall performance of a store
• Manage budgets and stock
• Oversee day-to-day tasks
• Ensure safety procedures are followed
• Uphold state and federal rules regarding wages, work hours, and equal employment opportunities
• Set up key performance indicators (KPIs)
• And, perhaps most importantly, handle customer queries, concerns, and complaints
• A confident, hard-working employee
• Committed to achieving excellence
• Resourceful team player
• Excels at building trusting relationships
• Innovative problem-solver
• Goal-driven leader
• Analyzes store staffing needs and provides hiring and promotion decisions
• Assesses and tracks teams' performance, which includes meeting and exceeding assigned quotas, and working with the team to implement development plans for any existing skill gaps
• Provides ongoing development, training, and coaching that inspires and motivates the team
• Reports financial and sales status manages cash and inventory levels and ensures that compliance, sales, and retention objectives are met
• Built, motivated, and managed a strong sales team
• Worked with the solutions sales team to manage customer wait times, resolve customer issues, and assist with customer transactions
• Demonstrated and held the team accountable for developing product expertise and providing the highest levels of professionalism and courtesy to all customers
• Analyzed customer needs and presented value-added solutions
• Obtained and exceeded assigned quotas
• Delivered superior customer service and proactively contacted existing customers to ensure they got the most out of the products and services
• Provided customers with an understanding of the functionality of products purchased

• Load and unload packages quickly and efficiently
• Clean the warehouse, prepare for delivery, and organize packages by scanning them in and sorting them out
• Move products and materials by hand or with basic material handling equipment
• Safely handle fragile, dangerous, and/or hazardous products
• Duties included: Shipping and receiving material, placing merchandise from the truck onto the line as required, removing merchandise from the line onto designated pallets, and pulling the pallets onto the sales floor using a power jack to the appropriate department for stocking
• Operated a forklift in the warehouse area to move materials or supplies to the appropriate location
• Relocated merchandise to the appropriate bin for sorting or storage and assisted with putting up stock in various departments
• Take and study orders for package picking and ensure that they are understood properly

• Transport and deliver freight over the road over long distances in a safe, efficient, timely, and legal manner
• Load and unload trailers and perform lifting, pulling, pushing, and carrying freight
• Complete all necessary paperwork and maintain records required under state and federal laws and regulations
• Ensure that all operations are in compliance with state and federal laws and regulations
• Perform routine inspection and preventative maintenance on assigned equipment and refer defects/ repairs to Company personnel
• Represent the Company and the trucking industry in a professional manner
• Follow the process to ensure successful delivery
• Go above and beyond with the packages and try to make all the possible deliveries
• Call customers to ensure delivery
• Call support in case of some positive problems with the packages
• Delivery smiles