STEPHANO VACALLA
Austin,TX
Summary
Austin/ TX based Skilled Housekeeping Manager oversees day-to-day operation of internal and external functions of housekeeping department with primary intent of maintaining decor and beauty of facility. Strong administrative background with proficiency with payroll, scheduling and recruiting and hiring. Trains, coaches, evaluates and provides guidance to all housekeeping team members. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Executive Housekeeping Manager
JJ HOME CARE AND CLEANING SERVICES LLC
Angel Fire , NM
02.2023 - 01.2024
- Developed and implemented hotel standard operating procedures for the housekeeping department.
- Trained and supervised a team of 25+ housekeepers in proper cleaning techniques and safety regulations.
- Advised management on best practices for maintaining a safe work environment.
- Inspected rooms on a regular basis to verify that they meet quality standards.
- Performed weekly audits of employee time cards for accuracy and completeness.
- Provided guidance and assistance to staff during peak periods or when needed.
- Implemented new technologies such as automated check-in and check-out systems.
- Maintained accurate records of inventory levels, cleaning supplies, and equipment repairs.
- Analyzed guest feedback to identify areas of improvement in housekeeping services.
- Ensured compliance with health codes and other legal requirements related to cleanliness standards.
- Collaborated with other departments, such as engineering and front desk, to ensure smooth operations.
- Coordinated with vendors regarding maintenance contracts and service agreements.
- Ordered supplies, equipment, and chemicals necessary for daily operations.
- Inspected and evaluated physical condition of establishment to submit recommendations to management regarding painting, repairs and reallocation of space.
- Generated purchase orders and maintained monthly checkbook to sustain appropriate cost and expense control levels.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Assistant Manager
MIKUNA GRILL LLC
ANGEL FIRE , NM
12.2020 - 01.2023
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Recruited and trained new employees to meet job requirements.
Education
Bachelor of Science - HOSPITALITY MANAGEMENT
USIL
LIMA PERU12-2020
Associate of Science - HOSPITALITY MANAGEMENT
ISIL
LIMA PERU 12-2018
Skills
- Strong leadership
- Health and safety compliance
- Scheduling proficiency
- Employee engagement
- Task Delegation
- Inventory Control
- Scheduling expertise
- Cost Control
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Executive Housekeeping Manager
JJ HOME CARE AND CLEANING SERVICES LLC
02.2023 - 01.2024
Assistant Manager
MIKUNA GRILL LLC
12.2020 - 01.2023
Bachelor of Science - HOSPITALITY MANAGEMENT
USIL
Associate of Science - HOSPITALITY MANAGEMENT
ISIL
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