STEPHANUS STEYN
General/Operations Manager
Lansing,MI
Summary
With 36 years of diverse experience, primarily in the hospitality industry, I am a highly skilled professional excelling in customer service, financial management, and inventory control. My proven ability to effectively manage over 100 employees across seven restaurants demonstrates my capacity to thrive under pressure while maintaining strong team communication. I have successfully led training initiatives for individuals and groups in various business sectors. Additionally, I bring extensive experience in hardware and software support, as well as IT managed services, sales, and team leadership, all underpinned by a robust customer relationship management foundation.
Even though I am not a US military veteran, I have done military service as an OPS Medic in the South African Medical Services in the early 90's. I implemented several initiatives in the community where I completed my medical service, working with Vasqela and Barakwena Bushmen from Namibia.
Overview
23
23
years of professional experience
5
5
Certification
4
4
years of post-secondary education
Work History
Operations/General Manager
Prestige Trade Limited
07.2017 - 12.2020
- Company Overview: Importer, Wholesale and Retail Distributor
- Gained extensive expertise in international shipping and logistics within the frozen foods, wines, and pet food sectors.
- Achieved a 35% YoY sales growth by implementing targeted business development strategies and enhancing relationship building.
- Developed effective, market-driven sales costing structures for both wholesale and retail markets.
- Implemented data-driven sales analysis and stock control procedures, resulting in a 20% to 35% reduction in losses and waste.
- Streamlined logistics operations through strategic route planning, improving cost efficiency and operational effectiveness.
- Importer, Wholesale and Retail Distributor
Head of New Business Development - Managed Print Services/HP Print Management Specialist
W.A.S.P. Ghana Ltd (West African Specialist Products Ltd)
08.2014 - 06.2017
- Originally trained in customer cartridge remanufacturing and production at Royce Imaging, gaining valuable industry insights.
- Spearheaded the identification and pursuit of new business opportunities in Print Management, driving growth and market penetration by securing key contracts with international clients such as Nestlé, PWC, FAO of the UN, and multiple banks.
- Cultivated strong customer relationships, resulting in enhanced business opportunities and increased client loyalty.
- Achieved significant sales revenue growth through strategic relationship building and targeted sales initiatives.
- Elevated client satisfaction by delivering tailored print solutions and comprehensive post-sale support.
- Directed project management and successful implementation of solar installations in Sierra Leone for regional medical clinics (May 2017 - July 2017).
Kitchen Manager/Acting General Manager
Rhapsody's Restaurant's Accra Mall
04.2013 - 07.2014
- Company Overview: Foods Inn Ghana Ltd
- Originally took the position of kitchen manager upon request from the franchisor on behalf of the franchise company's head office. Promoted from Kitchen Manager to Acting General Manager in March 2014 to elevate operations to franchise standards.
- Reimplemented rigorous stock control and preparation standards, enhancing product consistency and significantly reducing shrinkage from theft and wastage.
- Spearheaded all aspects of daily operations, ensuring seamless performance through meticulous reporting and effective inventory management.
- Foods Inn Ghana Ltd
Co-Owner/Operating Partner/General Manager
Rhapsody's Restaurant
10.2009 - 03.2013
- Company Overview: Rhapsody's Sunnyside
- Project Management, Marketing, Finances, Stock Control, HR and Staffing, Quality Control, Customer Relations.
- Involved in project management from concept to operational status.
- Implemented targeted operational strategies, boosting sales and achieving break even status within 6 months.
- Optimized stock control, reducing excess inventory and shrinkage by up to 30%.
- Enhanced customer relations through personal involvement, increasing satisfaction scores by up 40%.
- Rhapsody's Sunnyside
Corporate Store Manager
Roman's Pizza
12.2008 - 09.2009
- Company Overview: Head Office
- Operations Manager for 7 Company owned Stores, with in excess of 100 employees.
- Reduced food cost to within reasonable levels within 2 months in several stores.
- Head Office
Assistant General Manager
Café Bugatti Restaurant
01.2006 - 11.2008
- Company Overview: Centurion Branch
- Supported the General Manager and Owner in streamlining daily operations, enhancing efficiency and productivity across all departments.
- Collaborated on strategic human resources initiatives to optimize team performance and foster a positive workplace culture.
- Aided in financial management, ensuring fiscal responsibility.
- Centurion Branch
General Manager
Grafter's Tavern Restaurant
02.2004 - 12.2005
- Company Overview: Centurion Branch
- Project Management from concept to operational, Marketing, Finances, Stock Control, HR and Staffing, Quality Control, Customer Relations.
- Involved in project management from concept to operational status.
- Executed marketing strategies that boosted sales by 65% within one year.
- Improved stock control processes, reducing inventory costs by 15%.
- Strengthened customer relations, leading to a 150% increase in repeat business.
- Centurion Branch
IT Company Branch Manager
PC2000 Oos Transvaal (Pty) Ltd
04.2001 - 11.2003
- Company Overview: Richards Bay Branch
- Spearheaded Project Management activities that drove efficiency and enhanced operational performance.
- Developed and executed Marketing strategies, resulting in increased brand awareness and sales growth.
- Oversaw Finances, ensuring budget adherence and optimizing cost management for increased profitability.
- Implemented effective Stock Control systems to maintain optimal inventory levels.
- Enforced robust Quality Control processes, elevating customer satisfaction.
- Cultivated strong Customer and Supplier Relations, fostering loyalty through exceptional service and engagement.
- Acted as IT Technician and Field Engineer, providing technical support and ensuring seamless operational continuity.
- Richards Bay Branch
General Manager/Kitchen Manager
Hillside Tavern Restaurant
11.1998 - 03.2001
- Company Overview: Nelspruit Branch
- Implemented quality control measures, boosting customer satisfaction scores.
- Streamlined kitchen operations, increasing service efficiency and sales revenue.
- Maintained consistency in product quality through sustained oversight and involvement in production.
- Optimized stock control, ensuring product availability and reducing waste.
- Nelspruit Branch
Internal IT Support Technician
PQ Networks
04.1998 - 10.1998
- Company Overview: Now BCX
- Provided exceptional desktop and networking support, ensuring seamless IT operations for end-users.
- Diagnosed and resolved technical issues promptly, enhancing user satisfaction and productivity.
- Maintained comprehensive documentation of all support interactions to improve service delivery.
- Due to my excellent customer relations and work ethic I was offered the opportunity to head up a regional support team.
- Now BCX
Education
High School -
Voortrekker High School
01.1984 - 12.1987
GED -
Tri-County Community College
04.2023 - 09.2023
Skills
- General Management
- Management of Workforce
- Startup business from Design to Operational
- Customer Service
- MS Office operation
- POS Systems
- Hardware Support (Information Technology)
- Food and Beverage Equipment Operation and Maintenance
- HP Certified Sales and Solutions
- PaperCut Sales
- Qualified Mobax VSAT Installer for Vodacom South Africa
- Accounting software, Accounting/Warehousing integrated softwaree
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Marketing - Implemented marketing strategies which resulted in between 35% and 150% growth of customer base with several businesses.
- Business Development: - Established and managed partner relationships on a daily basis with several different businesses.
- Project Management: - Stepping in to bring a solar systems installation throughout Sierra Leone back on track after the project fell several months behind schedule. Upon leaving the project it was back on schedule with the only hold up being the weather and a lack of components. Several startup restaurants and an IT company branch.
Certification
- OPS Medic Medical training - 1990
- Certified VSAT, MOBAX - 2012
- PaperCut Training - 2015
- HP Print Management Training - 2016
- GED - 2023
Languages
English
Native or Bilingual
Afrikaans
Native or Bilingual
Portuguese
Elementary
Contacts
+1 (517) 356-0081, stephan.steyn46@gmail.com, 917 west Genesee Street, Lansing, MI, 48915
Personal Information
Title: OPERATIONS/GENERAL MANAGER
Timeline
GED -
Tri-County Community College
04.2023 - 09.2023
Operations/General Manager
Prestige Trade Limited
07.2017 - 12.2020
Head of New Business Development - Managed Print Services/HP Print Management Specialist
W.A.S.P. Ghana Ltd (West African Specialist Products Ltd)
08.2014 - 06.2017
Kitchen Manager/Acting General Manager
Rhapsody's Restaurant's Accra Mall
04.2013 - 07.2014
Co-Owner/Operating Partner/General Manager
Rhapsody's Restaurant
10.2009 - 03.2013
Corporate Store Manager
Roman's Pizza
12.2008 - 09.2009
Assistant General Manager
Café Bugatti Restaurant
01.2006 - 11.2008
General Manager
Grafter's Tavern Restaurant
02.2004 - 12.2005
IT Company Branch Manager
PC2000 Oos Transvaal (Pty) Ltd
04.2001 - 11.2003
General Manager/Kitchen Manager
Hillside Tavern Restaurant
11.1998 - 03.2001
Internal IT Support Technician
PQ Networks
04.1998 - 10.1998
High School -
Voortrekker High School
01.1984 - 12.1987
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