Stephany Acosta
Quality Improvement Specialist
Compton,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Quality Improvement Project Specialist II (ALD)
L.A. Care Health Plan
02.2023 - Current
- Improved project efficiency by streamlining communication and collaboration among team members.
- Collaborated with stakeholders to define project scope, goals, and deliverables, ensuring alignment with business objectives.
- Mentored team members, fostering a supportive environment conducive to professional growth and development.
Service Representative (Ophthamology Department)
Hollywood Presbyterian Medical Center
04.2022 - 02.2023
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
Admissions Coordinator
Foothill Heights Care Center
01.2022 - 03.2022
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Office Administrator & CNA Lead
Sinai Labs
03.2021 - 01.2022
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Trained new employees on administrative procedures, company policies and performance standards.
Authorization Technician (UM Department)
L.A. Care Health Plan
10.2017 - 03.2021
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Managed a high volume of prior authorization requests, consistently meeting deadlines while maintaining attention to detail.
Education
Associate of Science - Nutrition
Los Angeles Southwest College
Los Angeles, CA 06.2019 - 06.2021
Bachelor of Science - Biology
University of California, Merced
Merced, CA 08.2013 - 07.2017
Skills
Analytical Thinking
undefinedTimeline
Quality Improvement Project Specialist II (ALD)
L.A. Care Health Plan
02.2023 - Current
Service Representative (Ophthamology Department)
Hollywood Presbyterian Medical Center
04.2022 - 02.2023
Admissions Coordinator
Foothill Heights Care Center
01.2022 - 03.2022
Office Administrator & CNA Lead
Sinai Labs
03.2021 - 01.2022
Associate of Science - Nutrition
Los Angeles Southwest College
06.2019 - 06.2021
Authorization Technician (UM Department)
L.A. Care Health Plan
10.2017 - 03.2021
Bachelor of Science - Biology
University of California, Merced
08.2013 - 07.2017
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