Stephany Aguilar
Somerset,NJ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent and timely tasks. Self-motivated work ethic to perform effectively in independent or team environments. Proficient with Microsoft Office Suite (Word, Excel)
Overview
19
19
years of professional experience
Work History
Administrative Assistant
A&J Enterprise Rigging
06.2023 - Current
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Senior Time and Expense Associate
Aerotek
06.2021 - 06.2023
- Responsible for the processing and management of the Time Capture and Expense activities.
- Focus on data collecting and data integrity
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through professionalism, communication and helpful interactions.
- Maintained a relationship with Customers as well as their talents to answered questions about their benefits and hours, helped with any questions, and troubleshooting.
- Worked with various portals to receive time cards and submit them for payment processing.
Customer Support Associate
Aerotek
10.2019 - 06.2021
- Provided primary customer support to internal and external customers and partners.
- Initiated follow-up phone calls to talents concerning resolved issues to enhance platform experience.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted sellers with platform requirements for renewals and upgrades.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Updated account information to maintain customer records.
- Created user accounts and assigned permissions.
Catering Coordinator
GOURMET EVENTS CATERING LLC
12.2006 - 03.2019
- Significant understanding of catering and food preparation procedures
- Strong ability to allocate resources to ensure timely service
- Proficient in the use of MS Word, Excel, PowerPoint and related programs
- Ability to anticipate needs and professionally resolve issues
- Ability to manage multiple tasks efficiently
- Solid written and verbal communications skills.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
Store Cashier
La Libertad
05.2005 - 11.2006
- Welcomed and acknowledged all guests in a friendly, service-oriented manner
- Maintained knowledge of current store items, ingredients and preparation methods
- Studied all items in store while maintaining proper information
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Managed closing duties, including restocking items and reconciliation of the cash drawer
- Inquired about customer satisfaction, anticipated additional needs and happily fulfilled requests.
Education
Business Administration A.S. -
Raritan Valley Community College
High School Diploma -
Bridgewater-Raritan Regional High School
Skills
- Information Security
- Data Entry
- Invoice Processing
- Expense Reporting
- Professional Communication
- Spanish Fluency
- Quickbooks
- Critical Thinking
- Records Administration
- Business Planning
- Client Relations
- Prioritization
Languages
English
Spanish
Locations
66 Marlowe Ct, Somerset, NJ, 08873
Timeline
Administrative Assistant
A&J Enterprise Rigging
06.2023 - Current
Senior Time and Expense Associate
Aerotek
06.2021 - 06.2023
Customer Support Associate
Aerotek
10.2019 - 06.2021
Catering Coordinator
GOURMET EVENTS CATERING LLC
12.2006 - 03.2019
Store Cashier
La Libertad
05.2005 - 11.2006
Business Administration A.S. -
Raritan Valley Community College
High School Diploma -
Bridgewater-Raritan Regional High School
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