Stephany Alvarenga Alvarez
Cliffside Park
Summary
Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. willing to learn anything that needs to get done,a very fast learner i speak Spanish/ English.
Overview
11
11
years of professional experience
Work History
Truck Dispatcher
SERRANO TRANSPORT LLC
538 26TH UNION CITY NJ 07010
09.2020 - Current
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Worked closely with customers to effectively resolve issues and complaints.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
Metro by T-mobile
Sales/manager
North Bergen, NJ
08.2013 - 01.2024
- Communicated with management when customer issues escalated and worked to find resolutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Mentored new hires by sharing best practices, offering guidance, and modeling exemplary customer service techniques.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Associate of Arts -
Bergen Community College
Paramus, NJ05.2025
High School Diploma -
Cliffside Park High School
Cliffside Park, NJ06.2014
Skills
- Strong Communication Skills
- Freight Rate Negotiation
- Stress Tolerance
- Effective Decision Making
- Documentation Management
- Transportation management systems
- Documentation and paperwork
- Trucking dispatching
- Paperwork Processing
- Data Entry
- Bilingual
- customer service experience
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Truck Dispatcher
SERRANO TRANSPORT LLC
09.2020 - Current
Metro by T-mobile
Sales/manager
08.2013 - 01.2024
Associate of Arts -
Bergen Community College
High School Diploma -
Cliffside Park High School
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