Stephany Arruda
Summary
Motivational Learning & Development Trainer excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring my creativity, problem-solving skills, and experience to increase productivity, improve customer satisfaction, reduce turnover, and improve employee retention. I hope to empower employees' growth and help develop their knowledge, skills, and capabilities to drive better business performance.
Overview
8
8
years of professional experience
Work History
Learning & Development Trainer
Nation Safe Drivers (FKA QuestX)
09.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Developed effective training plans based on department needs and objectives.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
- Facilitated 9 new hire classes with a graduation average of 72% and 3 upskill classes with a graduation average of 94%.
- Fundamentals of Facilitation training to include adult learning principles such as the iceberg model, VAK model and, the Jahari window.
- Proven and well tested Instructional Design partnership with my L&D manager following the ADDIE model. Partnered with L&D manager and key business stakeholders to create new hire curriculums for LOBs and provided updates accordingly
- Multiple Technical Writing workshops with my L&D manager. Updated XX SOPs and created XX SOPs that aligned to the SPRINT model, understanding the concept of “know your audience” to create clear, concise, and simplified vernacular
Assistant Operations Manager
Chilli Beans, Inc
12.2018 - 05.2022
- Coordinated with General Manager in different operational issues and promotional activities.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Communicated with customers to assess satisfaction with products and services received.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
- Ensured compliance with company policies as well as legal regulations at both federal and local levels.
Visual Merchandiser
Marshall Retail Group
08.2017 - 09.2018
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
Sales Lead Keyholder
Chilli Beans, Inc
08.2016 - 08.2017
- Opened inventory boxes and restocked shelves.
- Opened and closed store 6 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Trained team members in successful strategies to meet operational and sales targets.
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
Education
High School Diploma -
Roseville High School
Roseville, CA06.2007
Skills
- Employee Onboarding and New Hire Training
- Train-the-Trainer
- ILT/WBT
- Interpersonal Communication
- Course Development and Materials Preparation
- Remote Learning
- Adobe Captivate
- Learning Management Systems
- Adult Learning Principles (VAK model)
- Instructional Design
- Technical Writing
Timeline
Learning & Development Trainer
Nation Safe Drivers (FKA QuestX)
09.2022 - Current
Assistant Operations Manager
Chilli Beans, Inc
12.2018 - 05.2022
Visual Merchandiser
Marshall Retail Group
08.2017 - 09.2018
Sales Lead Keyholder
Chilli Beans, Inc
08.2016 - 08.2017
High School Diploma -
Roseville High School
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