Stephany Avila

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships. Maintained inventory of office supplies and placed orders. Managed filing system, entered data and completed other clerical tasks. Managed phone and email correspondence and handled incoming and outgoing mail and faxes. Assisted coworkers and staff members with special tasks on daily basis.

Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence. Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services. Increased customer satisfaction by developing effective client feedback system that led to service improvements. Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Answered and directed phone calls. Managed Microsoft Excel, Word, PowerPoint and Quickbooks. Managed timesheets, invoices, travel costs, expense reports and lease payment. Photocopy, print, fax, and mail. Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving. Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.