Stephany Ayerbe
Fayetteville,NC
Summary
Dynamic professional with a proven track record at Longleaf Pine REALTORS® Association, excelling in membership retention and strategic partnership development. Expert in CRM proficiency and fostering teamwork, I've driven significant growth in member satisfaction and engagement. My background includes orchestrating impactful events and enhancing operational efficiencies, showcasing a blend of hard and soft skills essential for driving organizational success.
Overview
13
13
years of professional experience
Work History
Membership Director
Longleaf Pine REALTORS® Association
08.2013 - Current
- Implemented strategic initiatives to drive growth in member acquisition and retention rates.
- Developed strong relationships with partner organizations, enhancing the value proposition for members.
- Conducted periodic surveys of members'' needs/preferences in order to inform future programming decisions.
- Boosted member satisfaction through regular communication, feedback collection, and prompt issue resolution.
- Organized and executed successful events, fostering a sense of community among members.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Transaction Coordinator
RE/MAX
07.2011 - 08.2013
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
- Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
- Facilitated successful closings by coordinating with escrow officers, lenders, inspectors, appraisers, and other professionals involved in the process.
- Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
- Assisted in training new team members on company protocols, software usage, and best practices for transaction coordination.
Education
Some College (No Degree) - Marketing Research
FTCC
Fayetteville, NCSkills
- Enrollment processing
- Membership retention
- Sales management
- Event Planning
- Volunteer Management
- Partnership Development
- Marketing planning
- Member engagement
- CRM proficiency
- Financial Acumen
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
Membership Director
Longleaf Pine REALTORS® Association
08.2013 - Current
Transaction Coordinator
RE/MAX
07.2011 - 08.2013
Some College (No Degree) - Marketing Research
FTCC
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