Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephany Brown

Stark City,MO

Summary

Dynamic and results-oriented professional with extensive experience at Wal-Mart Supercenter, excelling in customer service and inventory management. Demonstrated ability to enhance satisfaction rates and reduce stock discrepancies through meticulous organization and effective communication. Skilled in shipment unloading and fostering positive team environments, significantly contributing to business growth and operational efficiency.

Overview

15
15
years of professional experience

Work History

Overnight Stocker/Maintence

Wal-Mart Supercenter
01.2022 - 11.2024
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Bakery/Deli Clerk

Wal-Mart Supercenter
09.2019 - 08.2021
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.

Assistant Manager Bakery/Deli Clerk

Price Cutters
07.2009 - 09.2019
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Learned other teammates' work tasks to train as backup.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

Basic

NEOSHO HIGH
Neosho, MO
05-1991

Skills

  • Stock replenishment
  • Shipment unloading
  • Cardboard compacting
  • Load sorting

Timeline

Overnight Stocker/Maintence

Wal-Mart Supercenter
01.2022 - 11.2024

Bakery/Deli Clerk

Wal-Mart Supercenter
09.2019 - 08.2021

Assistant Manager Bakery/Deli Clerk

Price Cutters
07.2009 - 09.2019

Basic

NEOSHO HIGH

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Stephany Brown