Stephany Ceballos
Tucson,AZ
Summary
Proven achiever in healthcare administration, with a track record of enhancing patient relations and optimizing workflow. Excels in customer service expertise and scheduling appointments, demonstrating exceptional communication and organizational skills. Increased productivity targets by effectively managing authorization requests, showcasing adaptability and a commitment to continuous education. Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
5
5
years of professional experience
Work History
Front Office Coordinator/Medical Assistant
Premier Foot And Ankle Surgeons
Tucson
04.2023 - Current
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
Authorization Specialist
Tucson Orthopaedic Institute
Tucson, AZ
06.2021 - 04.2023
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
- Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
- Assisted in training new team members on company policies and procedures for handling authorization requests.
- Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
- Demonstrated adaptability with changing insurance requirements, maintaining up-to-date knowledge through continuous education efforts.
Scheduling Coordinator
Pima Heart And Vascular
Tucson
03.2020 - 06.2021
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
Education
High School Diploma -
Nogales High School;
05.2013
Skills
- Customer service expertise
- Customer Service
- Reception duties
- Front Office Management
- Insurance Verification
- File Organization
- Office Organization
- Patient Relations
- Scheduling appointments
- Document Management
- Schedule Coordination
- Sensitive information handling
- Information Protection
- Office supplies inventory management
- Exceptional communication
- Phone and Email Etiquette
- Multitasking and Organization
- Office Management
- HIPAA Compliance
- Medical terminology knowledge
- Direct Patient Care
- Data Entry
- Professionalism and Ethics
- Equipment Sterilization
Timeline
Front Office Coordinator/Medical Assistant
Premier Foot And Ankle Surgeons
04.2023 - Current
Authorization Specialist
Tucson Orthopaedic Institute
06.2021 - 04.2023
Scheduling Coordinator
Pima Heart And Vascular
03.2020 - 06.2021
High School Diploma -
Nogales High School;
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