Stephany Chapman
Summary
Detail-oriented professional with experience in mortgage operations, loan disclosures, document review, and administrative support. Skilled at managing high-volume workflows, reviewing documents for accuracy and compliance, and coordinating with internal teams to keep processes moving.
Overview
23
23
years of professional experience
Work History
Redisclosure Specialist, Originations
Lakeview Loan Servicing
09.2024 - 10.2026
- Prepared loan disclosures in accordance with state, federal, and municipal requirements and anticipated conditions needed to pass audits before closing.
- Collaborated with loan processors to ensure compliance in loan file workflows.
- Served as a resource for sales and processing staff on compliance and best practices.
- Managed workflow and prioritized work queues through pipeline maintenance.
- Reviewed high-cost and predatory lending figures and system evaluations.
- Delivered approval packages to borrowers promptly after loan approval.
Receptionist
Agape Network
05.2023 - 08.2024
- Managed a busy front desk at a residential treatment facility for women receiving mental health and substance use services.
- Welcomed prospective clients and assisted the intake department with scheduling new admissions.
- Welcomed prospective clients and facilitated scheduling of new admissions for intake department.
- Received and logged items delivered by family members for residents at the facility. dropped off by family members for residents and notified the appropriate therapists.
- Coordinated daily operations with intake staff and therapists to ensure smooth facility functioning.
Pre-Foreclosure Coordinator
Bayview Loan Servicing / Lakeview Loan Servicing
09.2016 - 01.2023
- Reviewed loan servicing processes within Loan Administration Department for compliance with applicable regulations, ensuring adherence to industry standards.
- Validate breach letters to assure that correct letters and templates are sent to the correct state and each borrower listed on the loan.
- Verify that there are no suspense funds to post to the loan.
- Followed up on milestone line items in remediation action plans to facilitate timely resolution of issues.
- Verify that there are no suspense funds to post to loan.
- Validated breach letters to ensure accurate correspondence and compliance with state-specific requirements for each borrower.
Redisclosure Specialist, Originations
Prescient, Inc. / National Home Management Solutions of New York LLC
06.2009 - 08.2016
- Collaborated with processing to ensure compliance in file flow management.
- Disclosing loan files for State, Federal and Municipal compliance requirements and anticipating conditions necessary to pass audit prior to closing.
- Reviewing High cost/Predatory lending figures and system evaluation.
- Supported sales and processing staff in maintaining compliance and best practices.
- Managed workflow processes to ensure efficient file handling and compliance. and work queue priority through pipeline maintenance.
Closing Clerk (FDIC)
Prescient, Inc. / National Home Management Solutions of New York LLC
06.2009 - 08.2016
- Supported Property Manager with closing processes to ensure accurate and timely transactions.
- Ensured proper documentation is uploaded into System on a timely basis.
- Developed organized files for Asset Managers to streamline access to property information.
- Activated and deactivated utilities for properties as required.
- Researched and obtained information for utility accounts per property.
- Generated vouchers for all billings to facilitate prompt payment and record-keeping.
HOA Account Specialist (HUD)
Prescient, Inc. / National Home Management Solutions of New York LLC
06.2009 - 08.2016
- Identified Properties that are located within an HOA/ COA.
- Established communication with entities to ensure timely payment of dues.
- Sent notification letters to HOA/COA within the HUD's timeline.
- Researched state statutes to ensure compliance for HOA and utilities in both non-super lien and super lien states.
- Adhere to the HUD statement of work and regulatory guidelines.
- Followed up with entities to secure invoice receipts within specified timelines.
- Utilized title knowledge to confirm HOA/COA presence and identify property liens.
Utility Activations, Asset Specialist, M & M III Contractor
Prescient, Inc. / National Home Management Solutions of New York LLC
06.2009 - 08.2016
- Managed a portfolio of 16,000 HUD REO assets in over 40 states for the utility activations/purchaser testing department.
- Addressed utility activation and billing issues to ensure timely resolutions.
- Comply with state statutes to meet contract specifications.
- Ensure winterization requirements met in accordance to state guidelines.
- Review, Investigate and Process AM POC and WON's for 40 States utilizing the individual State Statutes as they relate to the HOA payment process.
- Utilize and upload as required into HUD's P260.
- Provide customer service ensuring staff was consistently and courteously working with prospective purchasers, selling brokers, AM and FSM contractors to assure a concise understanding of processes as required by HUD which allows all parties to become well informed.
File Clerk
Visa Latin America and Caribbean Office
06.2007 - 12.2007
- Completed data entry tasks by inputting information into the system.
- Entered legal documentation into program to ensure accurate record-keeping.
- Performed scanning of legal documents for digital storage.
- Organized physical and electronic files for easy access and retrieval.
- Managed outgoing mail by sorting and preparing items for dispatch.
- Reviewed and corrected legal documents to maintain compliance with regulations.
- Temporary position through Ajilon
Administrative Assistant
Bank United
12.2006 - 04.2007
- Reviewing foreign customer documentation.
- Determining eligibility of documents.
- Inputted received data into the system to maintain accurate records.
- Updating the system with all the information from customers.
- Filing customer documentation.
- Inputting the New Accounts into the system.
- Checked and updated information to ensure data integrity.
- Input errors that cannot be changed into Error Log and send it back to the branches for corrections purpose.
- Receiving and reviewing Maintenance requests.
- Collaborated with branches to verify and secure complete documentation.
- Worked in a temporary role through Ajilon to support staffing needs.
Clerical
Baptist Hospital of Miami
03.2006 - 06.2006
- Received and stamped mail, ensuring timely distribution.
- Sorted incoming and outgoing mail for distribution.
- Inputted billing statements into the program for accurate record-keeping.
- Update customer profiles.
- File documents into each customer file.
- Temporary position through Ajilon
Receptionist
Global Health Network
05.2003 - 12.2005
- Responded to incoming phone calls from customers, providing assistance and information.
- Receiving Medical Claims.
- Entered and updated data into electronic systems with accuracy and attention to detail.
- Executed data entry tasks to maintain accurate and updated records.
- Inputting and Updating documents into the program.
- Researching clinics and hospitals for customers near their area.
- Organized and maintained physical and electronic files for easy retrieval and reference.
Education
Felix Varela Senior High
Miami, FLMiami Dade Community College
Skills
- Loan disclosure management
- Document compliance review
- Regulatory compliance
- Compliance documentation
- Compliance training
- Loan file management
- Loan pipeline oversight
- Workflow coordination
- Task prioritization
- Microsoft Office
LANGUAGES
English; conversational Spanish, strong comprehension.
Timeline
Redisclosure Specialist, Originations
Lakeview Loan Servicing
09.2024 - 10.2026
Receptionist
Agape Network
05.2023 - 08.2024
Pre-Foreclosure Coordinator
Bayview Loan Servicing / Lakeview Loan Servicing
09.2016 - 01.2023
Redisclosure Specialist, Originations
Prescient, Inc. / National Home Management Solutions of New York LLC
06.2009 - 08.2016
Closing Clerk (FDIC)
Prescient, Inc. / National Home Management Solutions of New York LLC
06.2009 - 08.2016
HOA Account Specialist (HUD)
Prescient, Inc. / National Home Management Solutions of New York LLC
06.2009 - 08.2016
Utility Activations, Asset Specialist, M & M III Contractor
Prescient, Inc. / National Home Management Solutions of New York LLC
06.2009 - 08.2016
File Clerk
Visa Latin America and Caribbean Office
06.2007 - 12.2007
Administrative Assistant
Bank United
12.2006 - 04.2007
Clerical
Baptist Hospital of Miami
03.2006 - 06.2006
Receptionist
Global Health Network
05.2003 - 12.2005
Felix Varela Senior High
Miami Dade Community College