Stephany Cormier
Houston
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Hotel Night Auditor
Four Points by Sheraton
06.2024 - 12.2024
- Balanced hotel accounts and resolved discrepancies.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
- Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
- Maintained confidentiality of sensitive information by adhering to strict data privacy policies regarding guest records and financial documents.
- Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
Front Desk Medical Receptionist
Elite Staffing
09.2020 - 05.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Warehouse Associate
VLC Distribution
11.2017 - 08.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
Walmart Remodel
Link Staffing
04.2014 - 11.2017
- Stocked merchandise efficiently to ensure shelves were consistently filled and organized.
- Provided exceptional customer service to enhance the shopping experience.
- Installed and built new shelves to enhance store layout.
- Managed SKU identification and organization of store items.
- Collaborated effectively with team members to ensure successful completion of Walmart remodel projects.
Education
Graduate Certificate - Nursing Assistant
Houston Community College
Houston, TX04-2021
High School Diploma -
Northbrook High School
Houston, TX05-2009
Skills
- Guest relations
- Microsoft office
- Reservation management
- Audit procedures
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Problem-solving
- End-of-day processes
- Time management
- Night audit reports
- Punctual and dependable
- Credit and cash payments
- Guest services
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Hotel Night Auditor
Four Points by Sheraton
06.2024 - 12.2024
Front Desk Medical Receptionist
Elite Staffing
09.2020 - 05.2024
Warehouse Associate
VLC Distribution
11.2017 - 08.2020
Walmart Remodel
Link Staffing
04.2014 - 11.2017
Graduate Certificate - Nursing Assistant
Houston Community College
High School Diploma -
Northbrook High School
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