Summary
Overview
Work History
Education
Skills
Timeline
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Stephany Douby

Miramar,FL

Summary

Dynamic professional seeking a position to leverage mastered skills for significant contributions to organizational success. Committed to delivering impactful results that enhance operational efficiency and profitability. Eager to collaborate with a forward-thinking team to implement innovative solutions and strategies. Passionate about fostering growth and achieving excellence in every endeavor.

Overview

11
11
years of professional experience

Work History

Cashier/Customer Service

Publix
02.2023 - Current
  • Ringing up items, Bagging, Offering promotions, sampling products.
  • Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
  • Provided excellent customer service, resolving inquiries and issues on spot.

Uber Driver

Eats
08.2020 - Current
  • Outstanding customer service, Handle with care, On time, 98% satisfaction rate, Over 900 deliveries
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed all relevant traffic laws and safety regulations.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Communicated with customers to provide delivery updates and confirm delivery locations.

Customer Service Representative

Metro by T-Mobile
02.2016 - 07.2020
  • Greet customer's, Explore their problem, Recommended ideas to help, Close the sale.
  • Performed market research to cater sales promotion incentives and increase sales.
  • Boosted sales revenue by developing and implementing strategic sales plans and forecasting.
  • Maintained sales records and generated relevant market and sales reports for management.
  • Ensured compliance with company policies, local regulations, and ethical standards relating to retail pricing practices.
  • Developed strong relationships with key buyers, securing lucrative placements in high-end retail stores nationwide.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Facilitated smooth store operations during manager absences, ensuring continuity of service.

Retail Sales Associate

Steps New York
08.2014 - 03.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Enhanced store security by meticulously following all opening and closing procedures.

Education

Certification - cosmetology

Hollywood Institute of Beauty Careers
Hollywood, FL

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Continental Academy HS
Miramar, FL
01.2016

Certified - Medical Administrative Assistance

Homestead Job corps
Homestead, FL
01.2009

Skills

  • Brand development
  • Experienced in customer service during deliveries
  • Effective organizational skills
  • Sales expertise
  • Cash management
  • Self motivated, initiative, high level of energy
  • Effective verbal communication
  • Order fulfillment
  • Product demonstrations
  • Compassionate understanding

Timeline

Cashier/Customer Service

Publix
02.2023 - Current

Uber Driver

Eats
08.2020 - Current

Customer Service Representative

Metro by T-Mobile
02.2016 - 07.2020

Retail Sales Associate

Steps New York
08.2014 - 03.2016

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Continental Academy HS

Certified - Medical Administrative Assistance

Homestead Job corps

Certification - cosmetology

Hollywood Institute of Beauty Careers

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Stephany Douby