Stephany El Okde
Leesburg,FL
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Flexible and versatile- able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
Overview
9
9
years of professional experience
Work History
Store Manager
Tommy Bahama
The Villages, FL
09.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Assistant Manager
Tommy Bahama
Asheville, FL
05.2021 - 08.2023
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Area Supervisor
Kohl's
Clermont, FL
03.2015 - 05.2021
- Developed and maintained a positive working environment for all staff members.
- Upheld consistent visual merchandising standards.
- Promoted products through effective merchandising techniques.
- Developed merchandising strategies to increase sales.
- Developed and implemented strategies to acquire new customers for credit card products.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
Education
Bachelor of Science - Organizational Management
Lake Sumter State College
Leesburg, FL01-2016
Skills
- Customer service
- Decision Making
- Problem Solving Skills
- Quickly develop relationships with customers
- Team Player
- Energetic
- Fast Learner
- Payroll Management
- Employee Training
- Opening and closing procedures
- Employee supervision and motivation
- Operations
- Friendly and Positive
Languages
Spanish
Professional
Arabic
Professional
Accomplishments
Was part of the top 10 performers in all outlets from Tommy Bahama in 2023.
References
References available upon request.
Timeline
Store Manager
Tommy Bahama
09.2023 - Current
Assistant Manager
Tommy Bahama
05.2021 - 08.2023
Area Supervisor
Kohl's
03.2015 - 05.2021
Bachelor of Science - Organizational Management
Lake Sumter State College
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