Stephany Enriquez
Hialeah,FL
Summary
Dedicated Assistant and Front Desk Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant/Front Desk Receptionist
Fabulous Design Decor & Production
09.2022 - 05.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Scheduled office meetings and client appointments for staff teams.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Party Decorator
Soli+sky
04.2020 - 12.2021
- Optimized budget allocation, ensuring maximum impact while adhering to client constraints.
- Streamlined setup and teardown processes, resulting in reduced labor costs and increased efficiency.
- Supported clients throughout the entire planning process from conceptualization to final implementation.
- Conducted site visits to assess space requirements, allowing for accurate planning of decoration placements and quantities needed per event type.
- Increased client satisfaction by delivering personalized and unique decoration concepts.
- Showcased creativity through the incorporation of various materials such as fabrics, balloons, lighting effects, and floral arrangements into designs.
- Demonstrated adaptability when faced with unexpected challenges or changes during an event setup.
- Consistently met deadlines by effectively managing multiple projects simultaneously.
- Brainstormed and implemented creative event concepts and themes.
- Collaborated with other recreation staff in developing new recreational activities.
Education
Associate of Arts - Psychology
Miami Dade College
Miami, FL05.2025
High School Diploma -
American Senior High School
Hialeah, FL06.2023
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Appointment Scheduling
- Verbal and written communication
- Office Organization
- File Organization
- Sensitive information handling
- Complex Problem-Solving
- File Management
- Effective Planning
- Mail handling
- Office supplies inventory management
- Punctual and Reliable
- Customer and client relations
- Payment Processing
- Greeting and Seating Clients
- Calendar Management
- Documentation
Certification
CPR certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant/Front Desk Receptionist
Fabulous Design Decor & Production
09.2022 - 05.2024
Party Decorator
Soli+sky
04.2020 - 12.2021
Associate of Arts - Psychology
Miami Dade College
High School Diploma -
American Senior High School
CPR certified
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