Stephany Freeman
Coeur D'Alene,ID
Summary
Proven to excel in high-pressure environments, I leveraged my accuracy and exceptional customer service skills at Safeway to enhance store efficiency and customer satisfaction. My ability to multitask and resolve issues swiftly led to a significant improvement in service quality, fostering trust and loyalty among customers.
Overview
30
30
years of professional experience
Work History
Checker, Scan
Safeway
11.1994 - Current
- Aided in training new employees, sharing best practices for efficient job performance.
- Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
- Assisted customers with bagging their purchases, providing swift and attentive service.
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
- Processed both cash and card purchases and returns.
- Assisted with unloading customer carts onto conveyor belt.
- Handled cash transactions securely, adhering to strict cash handling procedures at all times.
- Developed solid rapport with regular customers, fostering trust through friendly interaction and reliable service.
- Collaborated with team members to streamline workflow and improve overall store efficiency.
- Contributed to inventory management efforts by assisting in stock counts and ensuring product availability on shelves.
- Enhanced customer satisfaction by accurately scanning items and processing payments in a timely manner.
- Restocked and organized merchandise in front lanes.
- Informed supervisor of front-end product gaps, scanning problems and price mismatching.
- Reduced checkout waiting time for customers by maintaining an organized and efficient workspace.
- Identified produce items and input corresponding PLU codes.
- Supported loss prevention initiatives through vigilant monitoring of potential theft incidents during busy periods.
- Notified management of associate theft, customer shoplifting, unauthorized mark downs and property defacement.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
- Increased sales of promotional items by effectively informing customers of ongoing deals and discounts.
- Demonstrated flexibility in schedule adjustments, covering shifts during peak shopping hours or staff shortages.
- Conducted price changes and updated signage, ensuring pricing accuracy.
- Assisted customers in locating products, enhancing shopping experience.
- Efficiently processed customer transactions to reduce wait times.
- Streamlined checkout process, reducing transaction time for customers.
- Engaged with customers on sales floor, providing personable shopping experience.
- Implemented promotional displays, attracting customer attention and boosting sales.
- Coordinated with team members to manage high-volume periods without sacrificing service quality.
- Enhanced store cleanliness and safety by conducting regular inspections and maintenance.
- Organized stock room for easy access to merchandise, improving restocking efficiency.
- Handled customer complaints with professionalism, restoring satisfaction.
- Facilitated team-oriented atmosphere, contributing to overall store success.
- Managed inventory levels, ensuring product availability and minimizing overstock.
- Supported store opening and closing procedures, ensuring readiness for business.
- Promoted store loyalty program to customers, increasing enrollment rates.
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
Education
Cosmetology Degree - Human Biology
Cosmetology School
Hayden, ID06.1984
High School Diploma - General Studies
Kootenai High
Harrison, ID06.1975
Skills
- Customer Service
- Money Handling
- Accuracy and Precision
- Error Detection
- Basic Math
- Issue Resolution
- Transaction Processing
- Information Processing
- Deadline Management
- Product displays
- Price monitoring
- Sales
- Data Entry
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Machine Operation
- Active Listening
- Decision-Making
- Safety Procedures
- Computer Proficiency
- Analytical Thinking
- Professionalism
- Quality Control
- Barcode scanning
Timeline
Checker, Scan
Safeway
11.1994 - Current
Cosmetology Degree - Human Biology
Cosmetology School
High School Diploma - General Studies
Kootenai High
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