Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephany Gallegos

Monterey Park,CA

Summary

Dynamic Operations Manager recognized for enhancing team productivity and customer satisfaction through effective collaboration and troubleshooting. Proven experience in retail, advancing from shift supervisor to operations management, with a strong emphasis on bilingual communication to promote inclusivity. Expertise in cash management and professional communication has led to significant improvements in operational efficiency. Passionate about driving organizational excellence and fostering a high-performance culture.

Overview

10
10
years of professional experience

Work History

Operations Manager

CVS Pharmacy
Pasadena, CA
11.2022 - Current
  • Overnight Team Leader
  • Skilled at working independently and collaboratively in a team environment.
  • Observed each employee's individual strengths and initiated mentoring/guidance when needed.
  • Assisted in training new team members
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Proficient in operating cash registers, processing payments and handling cash.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.

Shift Supervisor

CVS Pharmacy
Pasadena
11.2023 - 03.2024
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Monitored staff performance to ensure quality standards were met.
  • Developed strategies for improving operational efficiency and customer service levels.

Dental Assistant

Smile Dental Clinic
Los Angeles, CA
01.2015 - 12.2017
  • Greeted patients, provided them with necessary paperwork, answered incoming calls
  • Provided assistance to dentists during dental treatments and procedures as needed.
  • Assisted in the maintenance of dental equipment and supplies inventory.
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.

Education

Aesthetician

ZMS The Academy
Los Angeles, CA
03.2023

Dental Assistant

Northwest College
West Covina, CA
08.2014

Skills

Team Management

  • Cash Management
  • Troubleshooting Skills
  • Electronic Practice Management (EPM)
  • Proficient Verbal and Written Skills
  • Professional Communication Skills
  • Billing Document Preparation
  • Effective Team Collaboration
  • Flexible Team Player
  • Fluent in English and Spanish
  • Retail operations management

Timeline

Shift Supervisor

CVS Pharmacy
11.2023 - 03.2024

Operations Manager

CVS Pharmacy
11.2022 - Current

Dental Assistant

Smile Dental Clinic
01.2015 - 12.2017

Aesthetician

ZMS The Academy

Dental Assistant

Northwest College

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Stephany Gallegos