Stephany Gonzalez
Los Angeles,CA
Overview
7
7
years of professional experience
Work History
Enrollment Coordinator III
24 Hour Home Care
02.2021 - Current
- Maintained accurate records of new hires activities in compliance with federal regulations and company policies.
- Expedited resolution of discrepancies or missing information through diligent follow-ups with providers or other stakeholders.
- Expedited background checks and assisted with over 750 admissions within 2 1/2 years.
- Provided exceptional customer service, resolving issues quickly to maintain provider satisfaction levels.
- Admitted 739 families with providing care in which resulted to 70% of revenue increase.
Administrative Coordinator
Voyage Media
11.2019 - 01.2020
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Orchestrated 72+ film projects to push forward with producers and writers by consistent follow-ups in scheduling 1:1 meetings.
- Gained hands-on experience with work treats to increasing technical proficiency for future projects.
Scheduling Coordinator
California Medical Evaluators
04.2018 - 10.2019
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Scheduled 18+ patient appointments for 12 doctors each day in hopes to maintaining their calendar busy.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Front Desk Agent
Remington Plaza Homeowners Association
02.2017 - 04.2018
- dAssisted in emergency situations by following established protocols, ensuring safety of all individuals on property.
- Completed detailed incident reports after any security-related events, ensuring accurate documentation for future reference or insurance claims purposes.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Familiarized with 90+ residents information in order to enhance security within unsolicited company.
Education
Bachelor of Arts - Digital Communications And Media
California State University - Dominguez Hills
Carson, CA05.2016
Skills
- Compliance Monitoring
- Salesforce
- Microsoft Dynamics 365
- Fast Typing Speed
- Bilingual Proficiency
- Operating Systems
- Report Generation
- Data Analysis
Languages
Spanish
Native or Bilingual
Timeline
Enrollment Coordinator III
24 Hour Home Care
02.2021 - Current
Administrative Coordinator
Voyage Media
11.2019 - 01.2020
Scheduling Coordinator
California Medical Evaluators
04.2018 - 10.2019
Front Desk Agent
Remington Plaza Homeowners Association
02.2017 - 04.2018
Bachelor of Arts - Digital Communications And Media
California State University - Dominguez Hills
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