Stephany Gonzalez-Trejo
Fort Worth,TX
Summary
I am a licensed esthetician, experienced in skin care facials, waxing, peels, acne treatments and microdermabrasion. I am sales-focused and customer-oriented, skilled in various types of facials expertise in marketing and promotional events.
I have a long history of experience with customer service and care and creating long lasting, trusting relationships with customers. I am a hardworking employee with multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
I am organized and able to learn new tasks quickly and effectively, very prompt and reliable in and out of the work area. I am able to work under great amount of pressure and at a fast pace. I am enthusiastic, very dedicated and always open to learning new things and improve on myself everyday.
Overview
5
5
years of professional experience
Work History
Sales Associate
Bath & Body Works
Fort Worth, TX
09.2022 - 10.2022
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
Waxing Specialist
European Wax Center
Fort Worth, TX
05.2019 - 09.2022
- Greeted customers and provided excellent customer service.
- Maintained a professional environment in the waxing area by ensuring all supplies were stocked, clean, and organized.
- Performed waxing services on clients according to their individual needs including Brazilian, full body, bikini line, face, underarm and leg waxing.
- Consulted with clients to determine desired results and recommended appropriate treatments.
- Provided aftercare instructions to ensure client satisfaction with treatment results.
- Sanitized equipment between each client use.
- Adhered to safety protocols while administering waxing treatments.
- Suggested additional services or retail items based on client's needs.
- Educated clients about skin care regimens that would enhance their overall appearance.
- Developed positive relationships with clients to encourage repeat business.
- Operated cash registers accurately when processing payments from customers.
- Contributed ideas for promotional events such as discounts or giveaways.
- Provided feedback to management regarding product performance and customer preferences.
Beauty Advisor
Sephora
10.2018 - 09.2019
- Analyzed customer skin to assess unique conditions and skin type
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies
- Recommended appropriate products to meet customers' individual needs
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
- Suggested treatments and styles to suit customers' appearance and desired look
- Upsold additional products and services to increase sales numbers.
Server/Host
Ojos Locos
07.2017 - 08.2017
- Assisted guests with making menu choices in an informative and helpful fashion
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Appropriately suggested additional items to customers to increase restaurant sales
- Answered questions about menu selections and made recommendations when requested
- Promptly served all food courses and alcoholic beverages to guests
- Managed closing duties, including restocking items and reconciliation of the cash drawer
- Skillfully anticipated and addressed guests' service needs
- Correctly calculated charges, issued bills and collected payments.
Education
Certified and Licensed Esthetician, Esthetics -
Ogle Hair, Skin, and Nails
03.2019
High School Diploma -
Chisholm Trail High School
Skills
- Highly responsible and reliable
- Point of Sale (POS) system operation
- Works well under pressure
- Exceptional interpersonal skills
- Sales experience
- Bilingual
- Public health codes knowledge
- Guest services
- Waxing knowledge and experience
- Texas licensed esthetician
- Skin analysis
- Sales Development
- Positive and professional
- Exceptional customer service
- Teamwork and Collaboration
- Time Management
- Policy and Procedure Adherence
- Conflict Resolution
- Goal-Oriented
- Multi-tasking strength
- Customer Service
- Building rapport
Timeline
Sales Associate
Bath & Body Works
09.2022 - 10.2022
Waxing Specialist
European Wax Center
05.2019 - 09.2022
Beauty Advisor
Sephora
10.2018 - 09.2019
Server/Host
Ojos Locos
07.2017 - 08.2017
Certified and Licensed Esthetician, Esthetics -
Ogle Hair, Skin, and Nails
High School Diploma -
Chisholm Trail High School
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