Summary
Overview
Work History
Skills
References
Accomplishments
Timeline
Generic

Stephany Guerra

Middle Village

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

2026
2026
years of professional experience

Work History

Management

OTG LGA
New York
11.2022 - Current
  • Managed daily operations and staff in a fast-paced food and beverage environment
  • Implemented processes to improve efficiency, customer satisfaction, and profitability.
  • Developed and maintained strong relationships with team members.
  • Oversaw inventory management, ordering, and cost control.
  • Analyzed P&Ls to inform business decisions and optimize performance
  • Coached, mentored and trained team members in order to improve their job performance.

Office Management

Flight Time Logistics
New York
2020 - 2022
  • Managed office operations and administrative tasks
  • Coordinated logistics and scheduling
  • Maintained accurate records and reports
  • Coordinated team schedules to optimize staff coverage and service delivery.
  • Oversaw inventory management, tracking supplies and ordering as needed.
  • Reviewed customer feedback surveys to identify areas of improvement.

Bartender

OTG LGA Bartending
New York
2016 - 2022
  • Provided exceptional customer service in a high-volume food and beverage environment
  • Supervised bar operations during shifts and ensured compliance with health regulations.
  • Trained new bartenders on drink preparation and customer service standards.
  • Managed inventory levels and ordered supplies to maintain bar efficiency.
  • Created and updated drink menus based on seasonal ingredients and trends.
  • Resolved customer complaints quickly to enhance guest satisfaction.
  • Maintained cleanliness and organization of the bar area at all times.
  • Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
  • Enforced health codes and safety regulations in compliance with state laws.

Skills

  • Food and beverage knowledge
  • Unionized job knowledge
  • Financial management
  • Inventory knowledge
  • Ordering skills
  • Excellent customer service skills
  • Operations oversight
  • Multi-unit experience
  • Ability to work under pressure
  • Training and Development
  • Kitchen oversight
  • Multitasking Abilities

References

References available upon request.

Accomplishments

  • Successfully opened a concourse featuring 5 restaurants and 2 markets, training and teaching multiple concepts to staff
  • Proven ability to manage high-volume environments and provide excellent customer service
  • Successfully promoted to management role at OTG
  • Demonstrated expertise in financial management, inventory control, and team leadership

Timeline

Management

OTG LGA
11.2022 - Current

Office Management

Flight Time Logistics
2020 - 2022

Bartender

OTG LGA Bartending
2016 - 2022

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Stephany Guerra